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intel xtu signature validation failed i9 10900k

guiduz
Novice
5,607 Views

I can't get this utility to work.

It always starts with this error.

I'm running the latest bios software. 

Please advise.

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25 Replies
DeividA_Intel
Employee
4,531 Views

Hello guiduz,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-10900K Processor.   

  

In order to better assist you, please provide the following:  


1. Did the tool used to work?

2. Do you have any other overclocking tool/Performance Tuning Application installed?

3. Do you have the antivirus enabled?

4. Did the tool come preinstalled on the computer?


 

Regards,  

Deivid A. 

Intel Customer Support Technician 


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guiduz
Novice
4,525 Views
Hey Deivid
Thanks for your reply.

I have never used the tool before and I don’t remember if it was pre installed.
I have MSI afterburner installed for the gpu.
I don’t use any antivirus.
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DeividA_Intel
Employee
4,487 Views

Hello guiduz, 



Thanks for the confirmation. Based on your issue, please try the following:


1. Reboot your system and rerun the Intel® XTU installer.

2. Uninstall Intel® XTU by following the "How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)" article. Then, proceed to reinstall it.

3. Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.

4. Try a fresh Windows installation.



Regards,  

Deivid A. 

Intel Customer Support Technician 


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guiduz
Novice
4,447 Views

I followed all the steps but I'm still getting the same "XTU signature validation error". 

G

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DeividA_Intel
Employee
4,421 Views

Hello guiduz, 



Thanks for your response. I am sorry to know that the issue persists, in order to investigate this behavior, please provide the following:


Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  



Regards,  

Deivid A. 

Intel Customer Support Technician 


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guiduz
Novice
4,384 Views

Attached the required log file.

G

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DeividA_Intel
Employee
4,360 Views

Hello guiduz, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
4,080 Views

Hello guiduz, 



Thanks for your patience. I would like to let you know that to maximize the overclocking experience and utilize the full functionality of XTU. For an i9-10900K Intel recommends using a compatible Overclocking (OC) Chipset (Z) like the Z490 or Z590. All other chipsets do not support overclocking.


Also, make sure that you are using the latest Intel Extreme Tuning Utility (XTU) version 7.11.1.5. Let me know if you are using this version.


For signature validation errors in general, you may try to uninstall Intel® Extreme Tuning Utility (Intel® XTU) and then manually delete the c:\program files\Intel(R) Extreme Tuning Utility\ directory. However, that would require you to be an admin and to be very careful not to delete any other program folders by default.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
3,952 Views

Hello guiduz, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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guiduz
Novice
3,905 Views

Hey Deivid

 

I have replaced the motherboard with a new Z590 chipset and will let you know.

Thanks

 

Gee

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DeividA_Intel
Employee
3,850 Views

Hello guiduz, 



Thanks for the information. I understand that will need some time to test the Intel Extreme Tuning Utility (XTU) with the new motherboard.


I will be waiting for your response.


 

Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
3,728 Views

Hello guiduz,  


 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back. 


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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guiduz
Novice
3,710 Views

I still get the same error.

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DeividA_Intel
Employee
3,679 Views

Hello guiduz, 



Thanks for the confirmation. Before we continue, I would like to confirm if you tried the previous recommendations with this new board.


"For signature validation errors in general, you may try to uninstall Intel® Extreme Tuning Utility (Intel® XTU) and then manually delete the c:\program files\Intel(R) Extreme Tuning Utility\ directory. However, that would require you to be an admin and to be very careful not to delete any other program folders by default."


If the issue persists, please run the Intel® System Support Utility (Intel® SSU) and share the report:




Regards,  

Deivid A.  

Intel Customer Support Technician 


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guiduz
Novice
3,655 Views

Attached the required system scan.

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DeividA_Intel
Employee
3,632 Views

Hello guiduz, 



Thanks for your response. I will continue with the investigation and as soon as I have any information I will get back to you.


Thanks for your time and comprehension.



Regards,   

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
3,507 Views

Hello guiduz, 



Before I continue with the investigation I would like to confirm the following:


1. Did you manually delete the directory from c:\program files\Intel(R) Extreme Tuning Utility\ ?

2. Did you try a clean reinstallation of the operating system?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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guiduz
Novice
3,464 Views
Of course I deleted the folder (which is deleted automatically).
I won’t do a clean installation of the OS just because your software doesn’t work.
Please provide a solution.
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DeividA_Intel
Employee
3,356 Views

Hello guiduz, 



Thanks for the confirmation. I will check for any additional steps to troubleshoot this issue, I will get back to you as soon as possible.



Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
3,170 Views

Hello guiduz, 



Thanks for your time. Based on the steps performed so far, I recommend you try the following:


1. Reboot your system and rerun the Intel® XTU installer.

2. Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.

3. Download and install the latest version of Intel® XTU.

4. Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.

Admin permission is required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.

5. If the issue persists, update Windows or try a fresh Windows installation.


If the steps don't fix the error message, then unfortunately, this error could be an indication of a Dynamic Link Library (DLL) file mismatch. These files are an essential component of Windows and many programs and applications on a computer. 


DLL files exist in different versions and don't contain any instructions, they can be difficult to find or can be corrupted. Sometimes, a simple reboot will fix the problem. Other times, it may take an OS update or fresh install. Since you changed the system components, it is likely the case.



Regards,  

Deivid A.  

Intel Customer Support Technician 


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