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AMada2
Beginner
2,685 Views

is my CPU going bad i have i3 6100

hi my CPU is I3 6100 i have a problem for some time now when i open Adobe Photoshop CS6 (64 Bit) my pc crash some time the screen goes black then it goes back to normal i am using integrated GPU is my CPU going bad?

P.S. when i open Adobe Photoshop CS6 32 Bit there is no problem just with the 64 Bit.

i am on the last driver of Intel GPU.

0 Kudos
16 Replies
AlHill
Super User
182 Views

Doubtful. I suspect some other issue with Adobe and/or the Intel Graphics.

You can try https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html The Intel® Processor Diagnostic Tool

I know you said you were on the latest, but you can find the latest graphics driver here:

https://www.intel.com/content/www/us/en/support/products/88345/graphics-drivers/graphics-for-6th-gen... Support for Intel® HD Graphics 530

Doc

AMada2
Beginner
182 Views

thank you for replying i just intall the latest drivers no good when i uninstall all intel graphic drivers everything works fine.

AlHill
Super User
182 Views

Run https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows* and attach the results.

Then, one of the intel support staff may be able to help you.

Doc

idata
Community Manager
182 Views

Hello amjad_2020,

 

Thank you for contacting us.

 

I understand that you are having issues when using Adobe Photoshop CS6 32.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

I hope to hear from you soon.

 

 

Best regards.

 

Diego S.

 

AMada2
Beginner
182 Views

thank you i have a problem with Adobe Photoshop CS6 (64 Bit)

idata
Community Manager
182 Views

Hello amjad_2020,

 

 

Thank you for your response.

 

We would like to discard the Intel® Graphic drivers that are currently installed in your system to be the cause of the issue.

 

We will need you to totally disconnect your machine from the internet, and then uninstall all the graphic drivers from you machine until the basic display driver is exposed.

 

In order to do it, please go ahead and click on the "Uninstalling the Intel Graphics Driver via the Device Manager Method" option on the following link:

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html?_ga=2.12338...

 

Please note that you may need to reboot 2 or maybe 3 times your machine after uninstalling the drivers, so you can make sure that you got rid of them.

 

After that, please go ahead and perform a manual installation of the previous Intel® Graphics Drivers for your unit, here's the direct download:

 

https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65- https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-

 

Please go ahead and try to update the drivers through a manual installation.

 

You will find all the steps here:

 

https://www.youtube.com/watch?v=S1KzoQDjMMY

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

 

I hope this helps.

 

 

Best regards.

 

Diego S.

 

AMada2
Beginner
182 Views

i have done everything and the same problem.

idata
Community Manager
182 Views

Hello amjad_2020

 

Thank you for your response.

 

In this case please try to boot your system on safe mode and let us know the behavior of the machine.

 

If you have any question on how to do it, please refer to the following article:

 

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

On the meantime, we will perform a deeper research regarding your issue, we will let you know as soon as we have news.

 

 

I hope to hear from you soon.

 

 

Best regards.

 

Diego S.

 

AMada2
Beginner
182 Views

everything working fine in safe mode.

idata
Community Manager
182 Views

Hello amjad_2020

 

Thank you for your response.

 

I understand that the issue is gone after booting in safe mode.

 

Based on the report that you sent to us, it appears that your system is running a Windows Insider build newer than RS4. Our latest drivers support up to Windows* 10 RS4 so there could be a compatibility issue with Photoshop.

 

We are going to try to replicate the issue in our facilities so we can try to find a workaround or a permanent fix, however we cannot guarantee that there will be a solution soon, if that is the case we are going to escalate this issue so it can addressed by our escalation team.

 

We will reach you back as soon as we have news.

 

I hope this helps.

 

Best regards.

 

Diego S.

 

AMada2
Beginner
182 Views

i had this problem before i join windows 10 insider preview i upgrade to preview trying to fix this problem.

idata
Community Manager
182 Views

Hello amjad_2020

 

Thank you for your response.

 

Please go ahead and test the latest drivers released on 6/5/2018 and let us know the behavior of your machine:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

 

I hope to hear from you soon.

 

Best regards.

 

Diego S.

 

AMada2
Beginner
182 Views

i have try to install it but there is a problem

AMada2
Beginner
182 Views

i have installed a new copy of windows

idata
Community Manager
182 Views

Hello amjad_2020

 

Thank you for your response.

 

I can see that as you shared, you re-installed completely your OS, however the system is still running under and older version of our drivers.

 

Please go ahead and test the latest drivers again and let us know outcome?

 

Here is the link again:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

I hope to hear from you soon.

 

Best regards.

 

Diego S.

 

idata
Community Manager
182 Views

Hello amjad_2020

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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