Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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less processor performance Intel Core i5-7200U - Intel HD 620 less performance 2D graphics

Serhio
Beginner
561 Views

Hi
I have a laptop E5-575G-53V2
https://www.acer.com/ac/ru/RU/content/support-product/6737?b=1
Processor
Intel Core i5-7200U @ 2.50GHz

Intel HD 620

GTX 950M
There are two moments that cannot be eliminated.
After reinstalling, the OS has a question mark device - PCI memory controller.
ID
PCI\VEN_8086&DEV_9D20&SUBSYS_00000000&REV_21
(has not an exclamation point, but a question mark)
The description says:
"This device is not currently connected to your computer. (Code 45)
To resolve this issue, connect your device to your computer. "
If I delete a device, it appears with an exclamation point.
Installed all the drivers of the manufacturer and also DCH driver through Intel Support Assistant.

Also, after reinstall OS, passmark test readings fell
15% less processor performance.
50 percent less performance 2D graphics.
Something works wrong. But it's not clear what. He turned to TS Acer, but they said that all the drivers were laid out and there were no problems on their part.
Can someone help and clarify the situation?

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10 Replies
JosueO_Intel
Moderator
533 Views

Hello Serhio, 


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working fine before the reinstallation of the OS?
  2. Have you checked the issue with Microsoft?
  3. Did you use a fresh copy of Windows to perform the reinstallation?
  4. Screenshots of the issues. 


Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



Serhio
Beginner
505 Views

- Was it working fine before the reinstallation of the OS?

There were errors in the OS logs. Sometimes there were crashes in the games, a blue screen. Now I have increased the RAM to 16 GB and so far there have been no sorties.

- Have you checked the issue with Microsoft?

No. Microsoft does not provide technical advice. advise only on product activation and updates. So the TP specialist told me.

- Did you use a fresh copy of Windows to perform the reinstallation?

I used a fresh copy of Windows to reinstall.
Iak tried to clone OS on another disk and reset by resetting to its original state. The result is the same performance also dropped after the reset.

- Screenshots of the issues. 

 

JosueO_Intel
Moderator
510 Views

Hello Serhio, 


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



Serhio
Beginner
506 Views

Sorry for the delay. Attached the data above in the topic.

Serhio
Beginner
503 Views

The report is taken from the OS which shows the maximum performance. In order for you to have data. I am now using the installation that came with the laptop as it is the most productive in the tests.

JosueO_Intel
Moderator
503 Views

Hello Serhio, 


Thank you for the information provided, in this case, please download and run our Intel® Processor Diagnostic Tool, this will run a series of tests to check the functionality of the processor and check if everything is working as expected. Run the test and share a screenshot of the results.  


https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html


Regards,


Josue O.  

Intel Customer Support Technician



Serhio
Beginner
491 Views

Here is the report

JosueO_Intel
Moderator
487 Views

Hello Serhio, 


Thank you for the information provided.  


I will proceed to check the issue internally and post back soon with more details. 


Regards,


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
486 Views

Hello Serhio, 


In this case, our recommendation is to check with the system manufacturer for warranty options for your system. 


Hope this information is useful, if you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards,


Josue O.  

Intel Customer Support Technician



Serhio
Beginner
479 Views

This is useless information. Acer didn't help me. They said that all the drivers are posted on the site. And the fact that they are old does not bother them.
I was hoping for your help.

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