low clock for the P-cores

[Sep1]

While running a benchmark (in the screenshot this is SuperPI), all P-cores always remain below 2,5 Mhz. The scores of the benchmarks are low, also the temperature is low. The BIOS is set at default. 

I have no clue why the p-cores are clocked so low. They should at least clock 3.5 Mhz, and if only one core is under load, a 5.5 Mhz should be reached. This is never the case. The maximum frequency remains 2.5 Mhz in every case. What could be the problem?

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Sep1]

Thanks for the quick answer.

The requested information is attached.

[RamyerM_Intel]

Hello Sep1, 

I want to let you know that processors do not run at their maximum frequency all the time. The processor automatically selects the best frequency depending on the workload demand. If workload demand is high and there are no physical constraints, then the processor may operate at or close to the turbo frequency. You may try running a stress test on your CPU using the same Intel Xtreme Tuning Utility and let us know of the results. 

Regarding the temperature, it is good to have a low temperature to avoid overheating of your system. To diagnose for any issues with your CPU, kindly also please run the Intel Processor Diagnostic Tool at this link: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html and provide us screenshot of the result. 

You may also check out this link for more information regarding the frequency of your CPU: 

https://www.intel.com/content/www/us/en/support/articles/000029339/processors/intel-core-processors.html

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Sep1, 

I want to let you know that processors do not run at their maximum frequency all the time. The processor automatically selects the best frequency depending on the workload demand. If workload demand is high and there are no physical constraints, then the processor may operate at or close to the turbo frequency. You may try running a stress test on your CPU using Intel Xtreme Tuning Utility and let us know of the results. 

Regarding the temperature, it is good to have a low temperature to avoid overheating of your system. To diagnose for any issues with your CPU, kindly also please run the Intel Processor Diagnostic Tool at this link: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html and provide us screenshot of the result. 

You may also check out this link for more information regarding the frequency of your CPU: 

https://www.intel.com/content/www/us/en/support/articles/000029339/processors/intel-core-processors.html

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Sep1, 

I am just checking in about the information we requested so we can further diagnose your CPU. Feel free to reply to this post with the result of the Intel Diagnostic Tool. Thank you. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Sep1

I hope you are doing well. I have not received a response from you in the past few days, and as such, we will proceed with closing this thread. In case you have further questions about the CPU frequency, please do not hesitate to post a new question, as this thread will no longer be monitored. 

Ramyer M. 

Intel Customer Support Technician