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me_sw_1909.12.0.1236 showing Cons & Corp folder.

ofs969786
Beginner
1,666 Views

Recently, I've downloaded Intel Management Engine Interface me_sw_1909.12.0.1236. It's showing Cons & Corp folder. Can I install any of them? I've read the user guide It says that you should Install a specific one. Which should I install? Please explain this.

Info-

HP Pavilion 15-au061tx

Windows 10 Pro 64bit 21H1

 

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1 Solution
DeividA_Intel
Moderator
1,406 Views

Hello ofs969786, 



You can try to install our driver, however, due to the customized system (your laptop), the driver may not work properly. It would be better if you use the driver from HP that was made for your device.


If you are already using our drivers and you experience any issues, you will need to try with the ones from HP or get in contact with them for further support.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


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6 Replies
DeividA_Intel
Moderator
1,555 Views

Hello ofs969786,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Did you download the file from HP or Intel website?


2. Can you share the Intel Management Engine user guide PDF?


3. Have you check with HP for instructions?





Regards,    


Deivid A. 

Intel Customer Support Technician 


ofs969786
Beginner
1,544 Views

1. I have downloaded from here Intel® Management Engine Driver for Windows 8.1* and Windows® 10.

2. Yes. I can share.

3. No. I haven't checked with HP for instructions.

DeividA_Intel
Moderator
1,453 Views

Hello ofs969786, 



I would like to let you know that after an internal investigation, I noticed that the driver that you are trying to use is a generic driver (as all the Intel drivers) and may not work on your laptop. I recommend you to use the driver from HP since is customized to work perfectly with your device and is compatible with your BIOS.


For instructions, try to get in contact with HP.





Best regards, 


Deivid A.  

Intel Customer Support Technician 


ofs969786
Beginner
1,433 Views

But it installs & running. What should I do? Should I use HP old drivers? 

DeividA_Intel
Moderator
1,407 Views

Hello ofs969786, 



You can try to install our driver, however, due to the customized system (your laptop), the driver may not work properly. It would be better if you use the driver from HP that was made for your device.


If you are already using our drivers and you experience any issues, you will need to try with the ones from HP or get in contact with them for further support.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


jic5760
New Contributor I
666 Views

It works after installing a new driver. thank you!

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