mouse sensitivity issue in gaming

[ashish_singh]

i have a Z790 Aorus Elite ax ice motherboard revision 1.0

i had a previous thread opened about heating issue then turning into gaming issue

currently i am not having heat issue as i have set my pl1=pl2=40watt 

after the previous thread closed i reinstalled windows like refresh from advance startup using clou d files. Hoping it would have fix my issues. after turning off nvidia overlay and steam overlay problems were  minimized but i could still feel mouse acceleration.(very bad mouse movement)

enhanced pointer precision is turned off and other settings are same as previous thread.

currently my bios settings is using intel default profile.

i found a intel folder later sometimes on C drive with logs another folder inside and a notepad format file with name HIDEVENTFILTER

and the time of the file was same as when i refreshed mypc.

for some reason i cant upload the log file its giving me this following error:-

"

Correct the highlighted errors and try again.

• The attachment's hideventfilter.log content type (application/octet-stream) does not match its file extension and has been removed.

"

thanks

[DhannielM_Intel]

Hello ashish_singh,

Thank you for your understanding and efforts in this investigation. I will await the results of your OS update before proceeding with further investigation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ashish_singh]

Hallo intel support,

i have successfully updated my windows OS to Windows 11, version 24H2

some of my settings were reverted to default after the update i had to get them right to test the in game sensitivity issue

i had also updated my nvidia driver to version 572.60

their is a alt+tab delay(little) after the update, when i alt+tab out of the game to windows it is instant as it should be , but during alt+tab inside the game from windows its a little slow which was not in previous unupdated windows. Slow as little milisecond or second delay.

my in game crosshair movement is not much fixed ,i would say slightly better but its fast enough to ruin the game, and i did the thing again like alt tab out disabling wifi and bluetooth thing to test the crosshair , it gave much stable crosshair movement like i did in previous video, if u want me to replicate and record it again on this updated windows i can do it again kindly let me know.

and another thing i haven't said like before . this stable crosshair movement i am talking about after this device manager disabling thing(bT+wifi) ,even that crosshair movement is not up to the mark.

if u having confusion with my words , or something mixed up, kindly tell me know specifically what part i had to do more explaining about.

thanks

[DhannielM_Intel]

Hello ashish_singh,

Thank you for the update. I will review this internally and get back to you with my findings as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ashish_singh,

Thank you for your patience while I investigate the behavior of the workaround you provided. To better understand the root cause of the mouse sensitivity issue during gaming, I have a few questions that will aid in the investigation:

• Are you connected via LAN or wirelessly when playing?
• How many Bluetooth devices are currently connected to your affected system?

Additionally, to gain a comprehensive understanding of your system information, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. Please follow the instructions in the link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ashish_singh]

hallo intel support

while u took ur time to reply i had downgraded the windows 24h2 update to older build i could restore it,and also installed older version of nvidia driver after DDU , i dont know my performance was very much degraded after those 2 update i was not sure which one was it so i reverted back to older build(23h2) and older nvidia driver

i checked the gigabyte site for update but they delisted the wifi and bluetooth driver for some reason hence i have also uninstalled the delisted drivers. keeping it upto date with the site drivers attaching the driver screenshot and required SSU log.

i am always connected to LAN for gaming never used wifi , only for testing purpose i use wifi to see better result. hence always on LAN

currently no bluetooth device are connected to my system.

thanks 

[PC1997]

Hello ashish_singh,

I don't mean to interfere with your tech support session. I've been following and have some questions / advice for you. Specifically, my first recommendation can be applied at any time during your tech support session without interference or easily reverted...

You said you set PL1&PL2 = 40 W in the BIOS. What CPU cooler are you using? I think your problems can be narrowed down to two possible causes:

1. PL1&PL2 in the BIOS is set too low for your cpu to perform at its full potential causing input lag. This is especially true when turbo boost algorithms are attempting to boost the frequency or clock speed of your cpu and it only has a 40 W (user placed limitation) ceiling to work with causing it to immediately throttle due to lack of power availability. The solution is to solve any thermal issues and set PL1 = 125 W / PL2 = 253 W.

2. Based on your description of all online games suffering noticeable lag, you possibly have internet connection issues...modem/router settings or firmware related (update to lastest). Try resetting your router to default settings. Back-up any Wi-Fi settings so devices don't lose connection and also be mindful that default settings on routers may not be secure, so you need to change basic things like the default passwords used to login to the router and access points.

[ashish_singh]

Hallo New contributor

the cpu cooler i am using is  Gammaxx series LE500 240mm 6 color liquid cpu cooler provided by my offline pc shop . the guy who made this /assembled this pc is known to be in pc business for ages and not new to things like thermal paste / plastic might not be peeled off etc. even i myself dont know anything about pc building and hasn't build this pc .i have no doubt in that pc guy assembling parts. 

the thing about using 40Watt is not new for me because intel micro code came in september/october and i got this pc like in may last year . the setting i got in bios is gigabyte perfdrive optimization one where u can manually insert value. and what i found was no value would satisfy the cpu to go in stable temperature below or equal to 40 watt . i can install the june month bios and show u the result. even adjusting 50 watt go insanely high to 80 celcius after minutes during gaming like cs2.

this happened when i newly got this pc and thermal paste is new everything new and june month whatever bios gigabyte offerered gave high rise in temperature if pl1/pl2 put like 50 and above.

after only this november /december and microcode came into existence and the previous moderator told me to use intel default profile i could enter pl1/pl2 above 40 watt but it would still cross 70 degree and go like 75 degree.

my cooler is set to 100% (cooling)usage at 70degree celsius in bios . so the question is do i want my cpu cooler to suffer aggressively making fan noise at 100% to cool down this cpu and fail to keep it at 70 degree. the answer is no . 

i somehow made it run on 40 watt since like months june/july/august/september till end. therefore i doesn't felt any need to increase it as it would boot up and still run the games.

other thing like when i had this msi motherboard same cpu . initially people said it normal for intel chips to get hotter let them run high . but it would get like 100 degree on games like far cry 5 i have to always cap my framerate at 60-40 then the temperature would go down.(on screen rivatuner showing temp).

i played counter strike 2 with fps limit at 120 with default msi settings.

someguy told me to use cpu lite load on msi to lower the temp on reddit. then i used the cpu lite load on msi board . i got low temps at cpu lite load 2 and 3. 

2. online games and noticeable lags. i never opened the forum saying i have lag. u might made the conlusion out of the video that it might be lag. but aiming is much worse. if u cant aim everything is fast on the screen, i dont know it might be obs recording giving u that idea i am aiming without any issue but its much worse in real while aiming. if their was any lag as u say i dont see any packet loss during game, their is like red warning on upper right of screen in counter strike if it detects any lag. the internet i am using is Airtel at the moment all the other company routers are not that good compared to this. 

i had also tried using my mobile internet as hotspot but nothing changed. wether u use mobile wired hotspot or mobile wireless hotspot both would not fix my mouse movement.

i think my router goes to self maintenance mode every night , i see red light and the internet is off for minutes and it comes back again.

i have done internet test upload and download . it shows the speed what i have paid for. and i always use LAN for gaming.

thanks

[PC1997]

Based on your description, without a doubt you have a cooling issue, 1000%. You need to re-mount that cooler and/or check to see if maybe the pump died. I'm not making any judgment on any shop, these things just happen no matter the level of knowledge.

I have an Alienware R16 (one of my many PCs) with similar specs to yours and a 240 liquid cooler that is nowhere near as good as yours and the processor never goes above 90c even under the most unrealistic CPU loads, ever. In fact, to hit this point home, my other pc has a monster cooling system and was performing poorly until I remounted the cooler.

The hows and the whys don't matter, for sanity, you need to check your CPU cooler. I'm not trying to come off as condescending, but rather passionately convinced you have a cooling issue.

[ashish_singh]

hallo new contributor,

i have after getting new micro code the highest i got like 75 degree celsius ,earlier it was bad like 80 degree with non intel setting bios, meaning something has to do with microcode and new bios to contribute to lower temperature spike and lower heating.

i have launched the game before and also like as per ur curiosity on pl1 and pl2 both 125 watt . my mouse sensitivity still remain unchanged. the reason why i am stuck on 40 watt is if the 125 watt or higher watt  mouse sensitivity is same as 40 watt then its better to stay at 40 watt. it doesnt hurt. but as per u stressing about my cpu cooler i can assure u , i have launched game just now 125 watt pl1=pl2 it doesn't change a bit about my mouse movement. the problem remains unchanged. i am open to try any settings u want me to set my pl1 and other parameters. 

i will like to know what other settings u want me to try.

if i launch the game at intel recommend power limits and doesn't fix my issue. i hope u dont want me to run into circle around 1 setting. but if their is another way u are implementing the pl1 and pl2 kindly let me know to repeat those steps.

if u want me to do 253 watt pl1 an pl2 kindly let me know i will test it one time to see if it actually fix but if doesn't make a difference i have to go back at 40 watt.

thanks.

[PC1997]

So the other reason why I've been following your thread is because your description of the mouse sensitivity issues is actually a known 13th/14th gen CPU degradation issue...that some users / credible (TechTubers) have experienced. I'm not saying with certain that your cpu is degraded, but it is something to hold that thought so to speak.

As for your cooling issue, I can only go based on your description, and now you're telling me setting it to 125 is fine...then no, you don't have an issue. BUT if you are getting high temps just sitting in the bios after turning on your PC when it is cold and you are running Intel's default power profile, the temps should never be excessively high, because if they are, then the cooler is simply not mounted correctly, or something is wrong with it etc.

Best thing to do about testing for temperatures is to stress test with the same settings you currently have and then compare those to the default settings that are supposed to be. And of course ambient air temperature affects results.

The point is you need to completely rule out CPU temps as the cause of anything. If you are certain of this already, you can ignore this portion of my advice and proceed forward when Intel support responds.

[ashish_singh]

hallo new contributor,

the cpu temps at bios i have seen fluctuating sometimes 50/54 around. and same during desktop idle not doing any task. i have noticed high temp only during gaming in the previous msi motherboard and this gigabyte motherboard but like later microcode and bios update it got reduced and i am mostly on 40 watt settings so i dont know if longer i played on 125 or more wattage setting , how much temp it would cross . 

i have tried stress testing on cinebench on previous msi motherboard it would go 95 degree celsius within second of hitting start. i dont remember exactly it was single core or multicore performance test but i stopped the stress test within second after seeing high temp reaching 95 - 100 on h/w monitor.  i stopped stress testing since then.  

at 40 watt cpu temps are normal for me. Completely ruling out cpu temps. is dependent on bios version plus cpu wattage limit set in that bios. I cannot rule that out its a dynamic thing . 

thanks

[PC1997]

You have a 240 mm liquid cooler. You should be able to run that 13700KF at full speed, PL1 – 125 / PL2 – 253. 50c idling in the BIOS is not the best sign. I could tell you a long list of reasons for different temps in bios...idling versus idling in windows, various load scenarios... but it's all irrelevant because you simply need to remount your cooler.

The fact that you are effectively severely limiting the amount of power the processor can draw (40 W PL1/PL2) is simply unnecessary for the cooler you have. A 360 AIO would be optimal for your processor but not strictly necessary.

All I can tell you is when I swapped out my processor, I got all kinds of strange behavior...and the temps weren't the worst but not the best. I remounted my cooler and not only are my temps day and night better, all my anomalies went away, before I overclocked. And finally, I have a beast of a cooling system (expensive) but none of that mattered - because the cooler (cold plate) was not mounted to the CPU properly!

Now I would suggest you run AIDA64 Extreme stress test and select just the CPU and see what the percentage of throttling is. Do this with PL1&PL2 at default. A few percent of thermal throttling is fine, but if you're getting crazy numbers (30+ percent) will tell you everything you need to know... Or if you like, you can just run Cinebench R23 / R24 10 minute test and use HWiNFO64 and look at the average wattage the CPU is able to sustain throughout the run and thermal throttle percentages (keep in mind unless you set PL1&PL2 to the same values, then your CPU will drop to its long-term power state, PL1, which will lower your temps...56 secs by default). You have to be careful looking at just scores because in addition to cooling, different bios settings well hugely affect scores. The goal here is to see how well your cooler can handle the default temps the chip will generate. Any reserve your cooler may have would
give you theoretical overclocking headroom. To be clear, I'm not suggesting you do any kind of overclocking, just explaining a little bit how it works.

If you choose to ignore this advice, that's okay. I hope you get your PC fixed and let everybody know how it goes.. I will not edit any of my posts to save face after the facts.

P.S. I already know you're going to say you don't have any overheating issues and, I believe you, considering your starving the processor of a fraction of the power it needs to run optimally. Fixing your cooler issues is not a guarantee to fix your gaming issues... but with all due respect, you are wasting people's time. I understand that is NOT your intent and until you can show your processor can run at normal speeds and temperatures, it is insane for ME to continue helping you without that solid foundation established. I do encourage you to wait to see what other forum members and especially what Intel support says.

[ashish_singh]

hallo new contributor,

i downloaded the aida64 app and tested the cpu , u typed a lot of thing for me to understand  but what i did a stress test for few second with auto setting where no limit for pl1 and pl2, and other time i use the pl1 pl2 125 watt for both and ran the stress test for few second. i took the screenshot and attaching it here . i hope the query get resolved with what cooling has to do with my mouse senstivity. 

thanks

[PC1997]

You need to run the tests for at least 5 minutes minimum. No reason to run it more than 10 minutes though. Your cpu is not going to burst into flames, trust me.

[DhannielM_Intel]

Hello ashish_singh,

First, I want to express my gratitude to @PC1997 for your assistance on this matter. I've reviewed the thread and your exchange with the original poster. @ashish_singh, I've sent you an email, so please check your inbox.

Best regards,

Dhanniel M.

Intel Customer Support Technician