my 3.0 usb ports are not working

[DTuti]

I dont know when they stopped but it was probably in the last year. I am using windows 7 home premium on a dell 660s inspiron. Ive tried everything to fix it.

[LeonWaksman]

1. If you are using Windows 7 64bit, there is an USB 3 driver for download in Dell's site https://downloads.dell.com/FOLDER00657292M/1/Chipset_Driver_J7R86_WN_1.0.4.220_A02.EXE
2. I would download and update the latest Bios, Chipset Driver and Intel Management Engine Interface Driver. https://www.dell.com/support/home/il/en/ilbsdt1/product-support/product/inspiron-660s/drivers

Leon

[DTuti]

well ive been there all day and downloaded all 3 drivers, reinstalled all and unchecked things...so now i am doing a 40 min diagnosis test. Ive wasted a whole day on this. I hope this doesnt happen to my new processor that I bought and just paid off, which has windows 10 on it. Thank you for your time and help. I hope this does the trick.

[User1571807875722159]

I have used windows 7 in the past right now we need a processor for windows 10 which we have choosed for higher graphics games kindly solve the problem for us and give the idea that suits my query. And contact us through this website link : <a href="https://hopechennai.com/donate-to-children-in-need/">donate to children in need</a>

[DTuti]

omg i just figured out the problem. On 9/19/19 I must have downloaded this from Dell and its the wrong download. I checked for recent programs installed from Intel with 3.0 description and deleted there it was so I deleted it. I restarted my computer and it fixed the 3.0 port its working now. Lesson learned.