my 3.0 usb ports are not working

[DTuti]

I dont know when they stopped but it was probably in the last year. I am using windows 7 home premium on a dell 660s inspiron. Ive tried everything to fix it.

[LeonWaksman]

1. If you are using Windows 7 64bit, there is an USB 3 driver for download in Dell's site https://downloads.dell.com/FOLDER00657292M/1/Chipset_Driver_J7R86_WN_1.0.4.220_A02.EXE
2. I would download and update the latest Bios, Chipset Driver and Intel Management Engine Interface Driver. https://www.dell.com/support/home/il/en/ilbsdt1/product-support/product/inspiron-660s/drivers

Leon

[DTuti]

omg i just figured out the problem. On 9/19/19 I must have downloaded this from Dell and its the wrong download. I checked for recent programs installed from Intel with 3.0 description and deleted there it was so I deleted it. I restarted my computer and it fixed the 3.0 port its working now. Lesson learned.

[DTuti]

well ive been there all day and downloaded all 3 drivers, reinstalled all and unchecked things...so now i am doing a 40 min diagnosis test. Ive wasted a whole day on this. I hope this doesnt happen to my new processor that I bought and just paid off, which has windows 10 on it. Thank you for your time and help. I hope this does the trick.

[User1571807875722159]

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