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"Base System Device" in Device manager after update to Windows 11

DarrynR
Beginner
10,328 Views

I have just done a clean install of Windows 11 onto my machine. Everything seems to be running OK but when I open up Device manager I have a bunch of unknown devices.

 

"Base System Device" x 96 entries

"Performance Counters" x 3 entries

"System Interrupt Controller" x 4 entries

 

I believe these are related to my CPU/Chipset.

 

I have tried this:

1. Installed the latest chipset drivers for my motherboard from ASUS.

2. Updated the Intel Management Engine to the latest version

3. Checked "Intel Driver & Support Assistant" which says "No supported driver or software updates are available for your system"

4. Installed and run the Intel "Chipset Software Installation Utility" according to the instructions on this page:

https://www.intel.com.au/content/www/au/en/support/articles/000006291/software/chipset-software.html

 

None of these actions has fixed the problem.

 

Do these entries in Device Manager matter? Will my system still run normally?

 

Motherboard : ASUS WS X299 Sage/10G

CPU: Intel Core i9-9920X

OS: Windows 11 22H2

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9 Replies
AlHill
Super User
10,304 Views

If your board supports W11, All the drivers needed will be on the ASUS download page for your motherboard.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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DarrynR
Beginner
10,246 Views

I have installed all the latest drivers for my motherboard from the Asus website. The problem still persists with many "Base System Devices" listed in the Device manager. I have compared the Device Manager in my new install with the Device manager in my old install (which I still have available on another drive). The devices which are not being recognised correctly are related to the "Intel(R) Xeon(R) processor P family" entries. Please see the attached screenshot with my install on the left and my new install on the right.

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Jean_Intel
Employee
10,209 Views

Hello DarrynR,

 

Thank you for posting on the Intel️® communities. We will be more than glad to jump into the conversation to help you.

 

Since your system seems to be working fine and the issue is after a clean installation of Windows 11, we would like to confirm if you have contacted Microsoft for support regarding this matter. Also, we found a thread from the Microsoft Support Forum with some recommendations regarding a similar issue.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
10,164 Views

Hello DarrynR,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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DarrynR
Beginner
10,152 Views

Hi Jean,

 

Thanks for following up. I believe the problem is with the latest chipset drivers supplied by Asus on their website:

 

Intel Management Engine Interface V1952.14.0.1470(SW 2009.14.0.1496)
Version 1952.14.0.1470
2020/07/13

 

I have since down graded to a clean installation of Windows 10 with the above latest drivers installed and I still have the "Base System Devices" listed in the Device Manager. It is not a hardware issue as I have been running the same system without the problem for several years now and the issue only appeared after I upgraded the operating system recently. I will try downgrading to the previous version of the chipset driver over the weekend.

 

Thanks

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DarrynR
Beginner
10,146 Views

Hi Jean,

I can confirm that the problem was with the latest drivers on the Asus website:


Intel Management Engine Interface V1952.14.0.1470(SW 2009.14.0.1496)
Version 1952.14.0.1470
2020/07/13

 

I have downgraded to the previous chipset drivers:

Intel Chipset Driver
Version 10.1.18295.8201
2020/04/24

 

The Device Manager now looks as it should with all of the "System Devices" listed correctly. See screenshot.

 

Thanks

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Jean_Intel
Employee
10,117 Views

Hello DarrynR,

 

We are glad to know that the issue is not present when downgrading the chipset driver. Since the issue seems to be related to the latest Driver available on the Asus Website, the best course of action is to report this problem to Asus support since this is a driver-related issue and can be caused by their driver customizations.

 

Best regards,

Jean O.

Intel Customer Support Technician


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DarrynR
Beginner
10,052 Views

Thank Jean,

 

I realise now that this was my error.

 

I installed the "Intel Management Engine Interface" thinking that it also included the latest chipset drivers (as it is the latest item listed on the Asus website in the "Chipset" section").

 

I then tried to install the previous "Intel Chipset Driver" just to make sure and it asked me if I was sure I wanted to downgrade so I cancelled the install. That confirmed my thinking that the latest drivers had been installed. The Intel Driver & Support Assistant also said "No supported driver or software updates are available for your system." So I assumed the chipset drivers were all installed OK.

 

I believe I should have installed this first:
Intel Chipset Driver
Version 10.1.18295.8201
2020/04/24

 

Then this:
Intel Management Engine Interface V1952.14.0.1470(SW 2009.14.0.1496)
Version 1952.14.0.1470
2020/07/13

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Jean_Intel
Employee
9,996 Views

Hello DarrynR,

 

We appreciate that you have shared the information to solve your issue. Hopefully, it will help other community members.

 

It is important to mention that motherboard manufacturers provide Chipset drivers. Intel® DSA does not provide Chipset Drivers, if the motherboard or system is manufactured by third-party companies, contact the system manufacturer for the latest updates and technical support information.

 

 Since the thread is now solved, we will close it. If you need more information, please submit a new question because this thread won't be monitored anymore.  

 

Best regards,

Jean O.

Intel Customer Support Technician


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