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"Platform Unsupported" error on install XTU Utility 7.9.0.24, i7-77820HK

Caelyn
Beginner
17,140 Views

Good day,

 

During install of the currently latest version of Intel XTU (7.9.0.24) I receive a platform unsupported error, while my CPU is shown as supported on the download page.

The error: error 0x80070643 attempted to install on an unsupported platform

 

I managed to install the application in the way described here: https://www.jas-team.net/2019/07/30/intel-xtu-attempted-to-install-on-an-unsupported-platform/

In short: I used the commandline with command: msiexec /i Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1

 

The utility starts, but shows the following message on the screen: <see attached screenshot>

Also attached: intel SSU detailed view (SSU.txt)

This issue also came up with the previous (7.8) release. 7.7 was the last one that worked. How can I get this working?

 

Kind Regards,

Caelyn

 

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10 Replies
Steven_Intel
Moderator
17,100 Views

Hello Caelyn,


Thank you for posting on the Intel® communities.


I appreciate all the information provided. I am going to work on the case. As soon as I have an update, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
17,016 Views

Hello Caelyn,


Please be aware that your processor is not supported by Intel® XTU. The list has been updated with the following supported processors:


• SkylakeX,

• Coffeelake

• CascadeLakeX

• CometLake

• RocketLake

• TigerLake

• AlderLake


Intel® Extreme Tuning Utility (Intel® XTU): https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu


Please let me know if you have any further concerns.


Best regards,


Steven G.

Intel Customer Support Technician.


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minesoviet
Beginner
8,995 Views

Hello, i'm new on here, i have a question, does the processor Core i7-2600 work on Intel XTU?

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AlHill
Super User
8,989 Views

@minesovietXTU only supports X and K processors.   And, you i7-2600 is neither, and is long discontinued and unsupported.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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minesoviet
Beginner
8,869 Views

Hello, thanks for the answer, i understood why my processor it's discontinued, can you tell me any intel processor that are powerful, budget price, and supports Intel XTU?

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Steven_Intel
Moderator
16,975 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Caelyn
Beginner
16,953 Views

Hi Steven,

I was, however it wasn't entirely the answer I hoped for. I do have a follow up question:

As I had uninstalled the last working version for my CPU, I am now without intel XTU... Only the most recent version is available on the download page.

Would you perhaps have a link to the 7.7 version so that I can install and use that one 'till it's time to replace my laptop? ^^

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Steven_Intel
Moderator
16,918 Views

Thank you for your response.


Unfortunately, we do not have the 7.7 version available anymore. You may still get it from third-party websites, but please be aware that we do not recommend downloads from an unofficial website, we only provide this information for your convenience.


Please let me know if you have any further concerns.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
16,862 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Jean_Intel
Moderator
16,809 Views

Hello Caelyn,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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