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JCoel1
Beginner
626 Views

"Processor performance boost policy" on power plan settings causing audio to crackle

I'm using a Lenovo Legion Y530 with Windows 10 1809 (Intel i5-8300H) and I have noticed for a long time that my sound has a lot of crackling/popping. After weeks investigating it (I'll provide more details at the end of the post for those interested) I found out that one setting in power plan configurations is responsible for this. If i set "Processor performance boost policy" on power plan options to 0%, there is no crackling. If I set it to 100%, there is a popping on average every 3 seconds, which makes it unbearable to work while listening to music. This is not a hardware problem, it is exclusively linked to this setting. I have tried to update/downgrade every driver possible, but the problem persists.

I really would like to be able to use my computer at full speed while listen to music, but this is making it impossible to do so, specially with headphones.

Does anyone have any idea on how to solve it?

 

For those who might be interested, this is the debug i did to get to the root of this problem:

First I tried using a headphone to check if the problem was with the speakers. The crackling also happened while using phones.

Then I booted on ubuntu using a flash drive and noticed that there were no problems there, so it probably was something related to software.

Then I realized that when switching between power plans (Energy saving - Maximum Performance) the problem could be solved (on energy saving). I also noted that it didn't matter if it was connected to the battery or the AC, so it was not a problem with the charger.

I exported all hidden configurations from both plans using the method described here. Then I imported it into an excel to check what were the different configurations between both plans. I unhid the hidden settings using the method described here. I changed one by one and played a 100hz video to easily spot the crackles. Nothing changed until i modified the "Processor performance boost policy". I also noticed that by changing the "Processor energy performance preference policy" also caused the audio to crackle, but in a much smaller scale (around an average of a crackle every 15 seconds, compare to the 3 seconds average of the performance boost policy).

Being so, it seems undeniable that the processor energy configuration is the one responsible for the crackling.

 

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1 Reply
Alberto_R_Intel
Moderator
468 Views

JCoel1, Thank you for posting in the Intel® Communities Support.

 

We really appreciate your feedback, for Intel® it is very important all the comments and suggestions from all our customers and we will send them to the proper department for them to be aware of your suggestions.

 

Thank you very much as well for sharing those details we are sure they will be really helpful for all the peers viewing this thread.

 

Just to let you know, Intel® works along with computers/systems manufacturers so we will report this scenario as well for them to acknowledge this situation.

 

Since you mentioned that the problem does not happen when using Ubuntu, still we recommend to get in contact directly with Lenovo to report this issue, they will be able to verify if you are using the proper customized drivers validated by them and to provide further assistance on this matter:

https://support.lenovo.com/us/en

 

Regards,

 

Albert R.

Intel Customer Support Technician

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