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j4nmon
Beginner
81 Views

"Sorry, something went wrong while trying to scan" error while trying to update drivers using IDSA

Whenever I try to update my drivers I keep on getting "Sorry, something went wrong while trying to scan" error. I have tried uninstalling and reinstalling the IDSA multiple times with different methods.

0 Kudos
3 Replies
AlHill
Super User
69 Views

What browser are you using?

Are you blocking any firewall ports?

Have you cleared your cache?

What windows version?

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

j4nmon
Beginner
62 Views

I am using Brave as my browser, using Windows 10, last time I cleared my cache was today, and I don't believe that I am blocking any firewall ports

AlHill
Super User
59 Views

Use Firefox, Edge, or Chrome.   Brave is not a supported browser.

Doc (not an Intel employee or contractor)