rma not working guys - I have an problem with one of the cpu cores on my i5 4670k

[idata]

Hi, first of all sorry about my english, i'm brasilian.

And I'm new to the forums too, sorry if I made mistakes.

I have this problem where my cpu was working fine by a long time, then one day i get instabilities on my win7, ok, so i give it an restart to see if helps, but then on win7 loading screen it crashes and reboot. So, after checking every part of my pc I had an idea to start with one core enabled, to my surprise win7 boots finally.

After testing I discovered that one core is damaged or dont work, I tried on other motherboard from a guy I knew, and same problem. But the thing is, the intel rma phone and chat is not working, i've been trying for some days now, how I start the rma, guys?

PC specs:

Core i5 4670k

Asus Maximus VI impact

16GBx2 Kingston Genesis 1866MHz Cas9 1.5v

Corsair 450w

Thanks in advance

[idata · Accepted solution]

Hello makk4790k ,

Thank you for contacting the Intel community. Please see the phone number for your local support group at the following link:http://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html http://www.intel.com/content/www/us/en/support/contact-support/lar-contact.htmlYou can either call to the phone number or you can submit a service ticket. Regards, Ivan.

[idata]

Hi Ivan,

Yes i tried to call but the first number dont exist anymore, the second one down the list, 3 beeps and the call ends. I dont have an service ticket in my country site (https://www-ssl.intel.com/content/www/br/pt/support/contact-support/lar-contact.html Informações de contato para suporte na LAR ), only in the "english version", should I use the english site and try the ticket?

Thanks.

[idata]

I'm sorry about that, please try here:

https://www-ssl.intel.com/content/www/us/en/support/contact-support.html# @13You can do either chat or you can submit a service ticket.Regards,Ivan.

[idata]

Hello,I'm following on this post to ask you if the link I posted above helped you or if you need further assistance.Regards,Ivan.

[idata]

Hi, after days trying, i'm was attended by chat online, intel needs to fix their phones and services, most are not working, but nonetheless, I started rma day 09/12/2016 and i'm waiting for my cpu to return.

Thanks for your attention Ivan, if i find any problem, I come here again.

[idata]

You are more than welcome!

I'm sorry that you had this problem trying to get an RMA for your unit and I hope you can have a better experience with your replacement. Best regards, Ivan.