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GVasn
Novice
274 Views

tengo un problema con el proceso system, que ocupa mucha cpu, cuando formateo el computador deja de pasar, hasta que se instala el controlador "intel - system" despues de eso system ocupa 30% de cpu promedio casi todo el tiempo.

 
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9 Replies
AdrianM_Intel
Moderator
97 Views

Hello GVasn,

 

Thank you for posting on the Intel® communities.

 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community. 

 

Please run the following tool and attach the report generated.

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Note:

Upon checking more about ''system'' in task manager Ntoskrnl.exe process, it might be related to malware, an incompatible program on your system or Windows Search Service.

 

Please provide the information requested above to further assist you.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

AdrianM_Intel
Moderator
97 Views

Hello GVasn,

 

Were you able to check the previous post? 

 

Let me know if you need more assistance. 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

Wanner_G_Intel
Moderator
97 Views

Hello GVasn,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

GVasn
Novice
97 Views

perdon por la demora, no habia recibido notificaciones en mi correo.

adjunto archivo del programa

AdrianM_Intel
Moderator
97 Views

Hello GVasn,

 

Thank you for your response.

 

I was further investigating ''System'' to find the more about the root of this issue, it seems to be more related to the Operating system.

 

This is how I find more information about this issue:

  • Open task manager.
  • Right-click on ''system'' then search online.

 

It will show you more details about ''System'' (ntoskrnl.exe)

https://en.wikipedia.org/wiki/Ntoskrnl.exe

 

https://www.wiki-tech.net/en/errors/b/dll/ntoskrnl.exe/?msclkid=18d89400298d1497aa70ca3899781910&utm...

 

Note:

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied. 

 

  • Have you tried booting in safe mode?
  • Have you tried a clean OS installation?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

AdrianM_Intel
Moderator
97 Views

Hello  GVasn,

 

Were you able to check the previous post? 

 

Please let me know if you were able to boot in safe mode and check the CPU usage

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

GVasn
Novice
97 Views

hola

si lo revise, pero no puedo encontrar la solucion, si he iniciado en modo seguro y tambien he formatiado el computador varias veces, cuando lo formateo anda bien, pero solo al principio, algunos dias, despues vuelve el problema.

AdrianM_Intel
Moderator
97 Views

Hello GVasn,

 

Thank you for your reply.

 

We can use a tool to test your processor Intel® Processor Diagnostic Tool in case the processor passes all the tests this means your processor is working fine. so if the processor is working fine, it's highly recommended to report this issue to Microsoft* since this a background service of the operating system.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

AdrianM_Intel
Moderator
97 Views

Hello GVasn,

 

Were you able to run the  Intel® Processor Diagnostic Tool and get the result? 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

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