thermal throting

[PrabhatKumar]

cpu i7 13700k

gigabyte z790 aorus elite ax motherboard

xpg ddr 16gb ram 6000mhz

cooler master liquid ml240 v2 rgb water cooler

cooler master 750 watt psu

[IsaacQ_Intel]

Hello @PrabhatKumar

Thank you for posting on the Intel️® communities. We would be happy to help you with your issue.

We see you are having throttling issues with your i7-13700k, however, we have to let you know that the T-junction of the processor is the 100°C. We need to know a little bit more information before proceeding with troubleshooting, for that please provide us with the following:

·        Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file. We need this information to check BIOS, OS, RAM part number, drivers, etc. It will be a lot easier for us just by reading the file.

·        Download and run the Intel® Processor Diagnostic Tool (IPDT). Please provide the actual screenshot of the result (whole page) and the log notes. (Click File > View results file (it will open a notepad) > file then save as (by default file name is TESTRESULTS.TXT)). We need this to check the status of the CPU.

Also, besides those files please let us know the following:

1.      What troubleshooting steps have you taken to address this problem?

2.      Have you noticed any physical damage on the processor?

3.      Did you make any changes to the default configuration of the processor, such as overclocking?

4.      Did the issue begin after making any software or hardware changes, or has it been present since the initial setup?

5.      Is the thermal throttling issue specific to a particular application, game, or software, or does it occur under certain conditions?

Best regards,

Isaac Q. 

Intel Customer Support Technician

[PrabhatKumar]

cooler changed. deepcool infinty series lt720 use current time 

[IsaacQ_Intel]

Hello @PrabhatKumar

Thank you for your response. Your provided information is greatly appreciated and holds significant value as we work towards resolving your concern. Your contribution will undoubtedly aid us in finding a suitable solution.

Please answer our previous questions:

1.      Have you noticed any physical damage on the processor?

2.      Did you make any changes to the default configuration of the processor, such as overclocking?

3.      Did the issue begin after making any software or hardware changes, or has it been present since the initial setup?

4.      Is the thermal throttling issue specific to a particular application, game, or software, or does it occur under certain conditions?

Furthermore, we kindly request that you consider attaching any relevant screenshots or videos that showcase the issue you're encountering. Additionally, if you're encountering overheating problems, we'd greatly appreciate it if you could provide us with a visual representation, such as an image depicting the current temperature of the CPU. Your assistance in furnishing this visual data will assist us in gaining a comprehensive understanding of the situation.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[PrabhatKumar]

1.      Have you noticed any physical damage on the processor?

ans. no

2.      Did you make any changes to the default configuration of the processor, such as overclocking?

ans defaut no overcloocking

3.      Did the issue begin after making any software or hardware changes, or has it been present since the initial setup?

ans  initial setup

4.      Is the thermal throttling issue specific to a particular application, game, or software, or does it occur under certain conditions?

ans chenebench r23 and video rendring

[PrabhatKumar]

1.      Have you noticed any physical damage on the processor?

ans. no

2.      Did you make any changes to the default configuration of the processor, such as overclocking?

ans defaut no overcloocking

3.      Did the issue begin after making any software or hardware changes, or has it been present since the initial setup?

ans  initial setup

4.      Is the thermal throttling issue specific to a particular application, game, or software, or does it occur under certain conditions?

ans chenebench r23 and video rendring

[IsaacQ_Intel]

Hello @PrabhatKumar

Thank you for all the information provided.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @PrabhatKumar

Thank you for your patience.

According to our research we have found the following:

·        Based on the information gathered from XTU, the temperature readings appear to be within the normal range. However, due to the occurrence of the issue during the execution of Cinebench, we are unable to fully endorse or verify the accuracy of data obtained from external sources.

·        Upon close observation, I have identified instances of throttling during the XTU test. To address this concern, I kindly recommend following the prescribed steps outlined in the article titled "What Is Throttling and How Can It Be Resolved?."

·        Furthermore, our analysis has indicated that your RAM is currently operating at a frequency of 6000MHz. In order to ensure optimal performance and stability, it is advised to revert the BIOS settings to their default configuration and run the RAM at a frequency that aligns with the specified limits, which is 5600MHz in this case.

·        I would like to inquire whether the temperature reaches the same elevated level of 100 degrees Celsius both while employing XTU and during the stress test. As per the current data available to us, the system appears to be functioning at the anticipated temperature of 46 degrees Celsius. However, we seek confirmation to establish the accuracy and consistency of these observations.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello PrabhatKumar

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello PrabhatKumar

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.