Processors
Intel® Processors, Tools, and Utilities

x5690

Charleys
Novice
1,636 Views

Many people are selling x5690's claiming they're new (bulk rapped) 

Is there a way to know the story of the processor by serial number?

 

Thanks! 

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12 Replies
IntelSupport
Community Manager
1,629 Views

Hello Charleys,


Thank you for posting your question on this Intel® Community.


Processor markings let Intel Customer Support know if you are eligible for a warranty exchange. The serial number is required for warranty processing.


To better assist you, could you please explain what you mean by "the story of the processor"?


In addition, Intel recommends purchasing Intel® Processors from Intel® Authorized Distributors and Approved Suppliers. In this way, you can ensure you are purchasing a genuine Intel product.




When purchasing this product, it is also important to note that the technical support for Intel® Xeon® Processor X5690 is being discontinued; Intel Customer Service no longer supports inquiries for it. 


Wanner G.

Intel Customer Support Technician


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IntelSupport
Community Manager
1,620 Views

Hello Charleys,


I hope you found the information provided helpful. 


If you need further assistance, please do not hesitate to update this thread.


Wanner G.

Intel Customer Support Technician


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IntelSupport
Community Manager
1,611 Views

Hello Charleys,


Since I have not heard back from you, I will proceed to close this thread.


Regards,


Wanner G.

Intel Customer Support Technician


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Charleys
Novice
1,603 Views

so sorry for my late response... I appreciate your time and expertise,

It's just that I was looking for the original boxes of my Intel Processor to have any required info

and I did find them!  How can I know if these two processors are genuine? 

what particular info do I need please. Thanks again! 

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AlHill
Super User
1,600 Views
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Charleys
Novice
1,596 Views

Thanks All but I haven't installed them yet. They are brand new. Everything looks legit. The boxes were sealed and all but I wanted to be sure. Of course I'm not expecting any warranty but at least I'd feel better knowing they are genuine. 

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n_scott_pearson
Super User
1,584 Views

Upload pictures of the boxes, including one of the seal.

...S

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Charleys
Novice
1,578 Views
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n_scott_pearson
Super User
1,573 Views

Well, *I* don't see anything that would make me suspicious. Factory seal in place. No signs of the processor having been mounted. Of course, the scammers are getting more and more sophisticated and could avoid these obvious things.

What are the stickers placed over part of the Intel PC sticker?

...S

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Charleys
Novice
1,563 Views

the stickers are like relabels from a store that sold them... 

I think I'm going to just open them and try them... cause the boxes look way too sophisticated to not being legit.   I can't believe intel doesn't have a link to plug s/n and batch #s and quickly show the story with these like manufacture time and area they've been sold and so forth.... they are matched pair... but they do have different s/n s  close though but different. Once they're in I guess I could check their behavior and then use the link Al gave me....   thanks so much... 

t

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n_scott_pearson
Super User
1,555 Views

Well, you can go here and check the warranty status: Determine if Your Product Is Still Under Warranty.

As for checking out what is on the surface of the parts, you can use https://ark.intel.com to check out (by searching for) the sspec number.

...S

                

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