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xtu setup fails with error 0x80070643

hi. I uninstalled xtu few days ago, in order to re-install it.

but when i tried to install it again, it gives error 0x80070643.

here are logs. the korean line says: "Microsoft VBScript 런타임 오류: 첨자 사용이 잘못되었습니다.: '[number: 1]' Line 61, Column 9, " >"Microsoft VBScript Runtime error: illegal apostrophe .: '[number: 1]' Line 61, Column 9, "

i tried older versions but have no luck.

=== Verbose logging started: 2017-07-07 16:02:43 Build type: SHIP UNICODE 5.00.7601.00 Calling process: M:\TEMPFI~1\Users\FINEJU~1\{9c30be4f-b5ed-4cd3-bdb0-55a359942ca5}\.be\xtu-setup-exe.exe ===

MSI (c) (3C:40) [16:02:43:226]: Resetting cached policy values

MSI (c) (3C:40) [16:02:43:227]: Machine policy value 'Debug' is 0

MSI (c) (3C:40) [16:02:43:227]: ******* RunEngine:

******* Product: C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi

******* Action:

******* CommandLine: **********

MSI (c) (3C:40) [16:02:43:227]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (3C:40) [16:02:43:227]: Grabbed execution mutex.

MSI (c) (3C:40) [16:02:43:261]: Cloaking enabled.

MSI (c) (3C:40) [16:02:43:261]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (3C:40) [16:02:43:263]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (EC:40) [16:02:43:273]: Running installation inside multi-package transaction C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi

MSI (s) (EC:40) [16:02:43:273]: Grabbed execution mutex.

MSI (s) (EC:F4) [16:02:43:274]: Resetting cached policy values

MSI (s) (EC:F4) [16:02:43:274]: Machine policy value 'Debug' is 0

MSI (s) (EC:F4) [16:02:43:274]: ******* RunEngine:

******* Product: C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi

******* Action:

******* CommandLine: **********

MSI (s) (EC:F4) [16:02:43:277]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (EC:F4) [16:02:43:357]: SRSetRestorePoint skipped for this transaction.

MSI (s) (EC:F4) [16:02:43:358]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (EC:F4) [16:02:43:360]: File will have security applied from OpCode.

MSI (s) (EC:F4) [16:02:43:381]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi' against software restriction policy

MSI (s) (EC:F4) [16:02:43:381]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (s) (EC:F4) [16:02:43:381]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi is not digitally signed

MSI (s) (EC:F4) [16:02:43:382]: SOFTWARE RESTRICTION POLICY: C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (EC:F4) [16:02:43:382]: End dialog not enabled

MSI (s) (EC:F4) [16:02:43:382]: Original package ==> C:\ProgramData\Package Cache\{C63A6820-497C-46EB-B694-7B0944C2C01F}v6.2.0.27\XTU-Setup.msi

MSI (s) (EC:F4) [16:02:43:382]: Package we're running from ==> C:\windows\Installer\d0a2e7.msi

MSI (s) (EC:F4) [16:02:43:384]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (EC:F4) [16:02:43:385]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C63A6820-497C-46EB-B694-7B0944C2C01F}'.

MSI (s) (EC:F4) [16:02:43:385]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (EC:F4) [16:02:43:407]: MSCOREE not loaded loading copy from system32

MSI (s) (EC:F4) [16:02:43:411]: Machine policy value 'TransformsSecure' is 0

MSI (s) (EC:F4) [16:02:43:411]: User policy value 'TransformsAtSource' is 0

MSI (s) (EC:F4) [16:02:43:412]: Machine policy value 'DisablePatch' is 0

MSI (s) (EC:F4) [16:02:43:412]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (EC:F4) [16:02:43:412]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (EC:F4) [16:02:43:412]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (EC:F4) [16:02:43:414]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C63A6820-497C-46EB-B694-7B0944C2C01F}'.

MSI (s) (EC:F4) [16:02:43:414]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (EC:F4) [16:02:43:414]: Transforms are not secure.

MSI (s) (EC:F4) [16:02:43:414]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'M:\TEMPFI~1\Users\FINEJU~1\Intel_Extreme_Tuning_Utility_20170707160235_1_XTU_Setup.msi.log'.

MSI (s) (EC:F4) [16:02:43:414]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 REMOVEALLAPPDATA= REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\finejustice\Downloads CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=13372

MSI (s) (EC:F4) [16:02:43:414]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{ECA9FB5C-9517-4674-98CC-EA3EB1606046}'.

MSI (s) (EC:F4) [16:02:43:414]: Product Code passed to Engine.Initialize: ''

MSI (s) (EC:F4) [16:02:43:414]: Product Code from property table before transforms: '{C63A6820-497C-46EB-B694-7B0944C2C01F}'

MSI (s) (EC:F4) [16:02:43:414]: Product Code from property table after transforms: '{C63A6820-497C-46EB-B694-7B0944C2C01F}'

MSI (s) (EC:F4) [16:02:43:414]: Product not registered: beginning first-time install

MSI (s) (EC:F4) [16:02:43:414]: Product {C63A6820-497C-46EB-B694-7B0944C2C01F} is not managed.

MSI (s) (EC:F4) [16:02:43:414]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (EC:F4) [16:02:43:414]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (EC:F4) [16:02:43:415]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (EC:F4) [16:02:43:415]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (EC:F4) [16:02:43:415]: Adding new sources is allowed.

MSI (s) (EC:F4) [16:02:43:415]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (EC:F4) [16:02:43:415]: Package name extracted from package path: 'XTU-Setup.msi'

MSI (s) (EC:F4) [16:02:43:415]: Package to be registered: 'XTU-Setup.msi'

MSI (s) (EC:F4) [16:02:43:417]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (EC:F4) [16:02:43:417]: Machine policy value 'DisableMsi' is 0

MSI (s) (EC:F4) [16:02:43:417]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (EC:F4) [16:02:43:417]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (EC:F4) [16:02:43:417]: Product installation will be elevated because user is admin and product is being installed per-machine.

MSI (s) (EC:F4) [16:02:43:417]: Running product '{C63A6820-497C-46EB-B694-7B0944C2C01F}' with elevated privileges: Product is assigned.

MSI (s) (EC:F4) [16:02:43:417]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.

MSI (s) (EC:F4) [16:02:43:417]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'.

MSI (s) (EC:F4) [16:02:43:417]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.

MSI (s) (EC:F4) [16:02:43:417]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\finejustice\Downloads'.

MSI (s) (EC:F4) [16:02:43:417]: PROPERTY CHANGE: Addi...

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Community Manager
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Hello finejustice,

 

 

Thank you for contacting the Intel community.

 

 

What version are you trying to install?

 

 

What is your motherboard model, Windows version you have installed and processor model?

 

 

 

Regards,

 

 

 

Ivan U.

 

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Beginner
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sorry for late reply.

I tried latest one at intel download page: 6.2.0.27.

 

I also tried older versions, but same error happens.

 

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Community Manager
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Thank you for the information, would you please provide us with your motherboard model, Windows version you have installed and processor model to better assist you?

 

 

 

Ivan U.

 

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Beginner
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CPU: i5-3570K

motherboard: asrock z77 extreme4

OS: Windows 7 x64

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Community Manager
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Hello finejustice,

 

 

I have been installing, uninstalling and reinstalling again the Intel® XTU and I don't get any problems.

 

 

Do you know if your motherboard BIOS has a configuration in the BIOS that you can may need to use the Intel® XTU, you might need to check with your motherboard manufacturer if there is an option in the BIOS that needs to be enabled to use the Intel® XTU or you will need a BIOS update.

 

For BIOS settings and update you can contact ASRock here:

 

http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Specifications http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Specifications

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Another thing that you can do is to completely uninstalled this software and then reinstall it. Reboot the system after installation. Rebooting allows the drivers to register correctly and communicate with the software.

 

 

In Device Manager, make sure the Intel Extreme Tuning Utility Service is installed. Stop and start the service to relaunch the product.

 

 

I hope this can help.

 

 

Regards,

 

 

 

Ivan U.

 

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Beginner
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how to "completely" uninstall the software?

I uninstalled it from control panel, but I'm not sure whether it is completely uninstalled or not.

I have no "intel extreme tuning utility service" in services, but Intel Integrated Clock Controller Service (ICCS).

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Community Manager
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Yes, you will need to uninstall it from control panel.

 

 

If that doesn't work try contacting your motherboard manufacturer to see if there is a configuration in the BIOS that it needs to be done. From our end the software is working fine and there no similar issues, I haven't been able to make it fail.

 

 

 

Ivan U.

 

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Beginner
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You people always with the most unhelpful suggestions of all.

To anyone who had this problem, here's what I did to fix it:

Uninstall all of your Microsoft Visual C++ 2012 Redistributable, both x86 and x64. Restart your PC, and try reinstalling.

If it doesn't work, something else I did which I hope for your sake that it's not what actually solved the problem, was opening regedit, Ctrl F, and searching for "extreme", untick the Match whole...., and delete every XTU related key in the register. It took me 10min of manual work. And I don't actually know if that's what solved it because I actually did this before uninstalling both vc_redist's.

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Yup, this works. Thanks !

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Sorry for digging up a thread, but I can't install XTU (lastest Version) with same error code as above

 

[3060:07F4][2020-06-03T22:48:31]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Users\Marcel\AppData\Local\Temp\{058ADB6F-9C96-4552-A080-87BFB86EEE69}\.cr\XTUSetup.exe

[3060:07F4][2020-06-03T22:48:31]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'

[3060:07F4][2020-06-03T22:48:31]i000: Initializing version variable 'BundleVersionNumber' to value '6.5.1.360'

[3060:07F4][2020-06-03T22:48:31]i009: Command Line: '"-burn.clean.room=D:\Zapasowe\Pobrane i inne\Downloads\XTUSetup.exe" -burn.filehandle.attached=696 -burn.filehandle.self=600'

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Zapasowe\Pobrane i inne\Downloads\XTUSetup.exe'

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Zapasowe\Pobrane i inne\Downloads\'

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Marcel\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20200603224831.log'

[3060:07F4][2020-06-03T22:48:31]i052: Condition 'VersionNT >= v6.1' evaluates to true.

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'

[3060:1D60][2020-06-03T22:48:31]i000: Setting version variable 'WixBundleFileVersion' to value '6.5.1.360'

[3060:07F4][2020-06-03T22:48:31]i100: Detect begin, 1 packages

[3060:07F4][2020-06-03T22:48:31]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}

[3060:07F4][2020-06-03T22:48:31]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'

[3060:07F4][2020-06-03T22:48:31]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'

[3060:07F4][2020-06-03T22:48:31]i000: Setting version variable 'WindowsDllVersion' to value '10.0.18362.752'

[3060:07F4][2020-06-03T22:48:31]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None

[3060:07F4][2020-06-03T22:48:31]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.

[3060:07F4][2020-06-03T22:48:31]i052: Condition 'WixBundleInstalled OR VersionNT64 = "6.1.0.0" OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.

[3060:07F4][2020-06-03T22:48:31]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.

[3060:07F4][2020-06-03T22:48:31]i199: Detect complete, result: 0x0

[3060:1D60][2020-06-03T22:48:33]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[3060:07F4][2020-06-03T22:48:33]i200: Plan begin, 1 packages, action: Install

[3060:07F4][2020-06-03T22:48:33]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\Marcel\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20200603224831_000_Intel_XtuInsta...

[3060:07F4][2020-06-03T22:48:33]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\Marcel\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20200603224831_000_Intel_XtuInsta...

[3060:07F4][2020-06-03T22:48:33]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3060:07F4][2020-06-03T22:48:33]i299: Plan complete, result: 0x0

[3060:07F4][2020-06-03T22:48:33]i300: Apply begin

[3060:07F4][2020-06-03T22:48:33]i010: Launching elevated engine process.

[3060:07F4][2020-06-03T22:48:34]i011: Launched elevated engine process.

[3060:07F4][2020-06-03T22:48:34]i012: Connected to elevated engine.

[1418:0AE4][2020-06-03T22:48:34]i358: Pausing automatic updates.

[1418:0AE4][2020-06-03T22:48:34]i359: Paused automatic updates.

[1418:0AE4][2020-06-03T22:48:34]i360: Creating a system restore point.

[1418:0AE4][2020-06-03T22:48:34]i361: Created a system restore point.

[1418:0AE4][2020-06-03T22:48:34]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, options: 0x7, disable resume: No

[1418:0AE4][2020-06-03T22:48:34]i000: Caching bundle from: 'C:\Users\Marcel\AppData\Local\Temp\{D466DEDC-6C90-4982-B9F8-4881BB8E21C1}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}\XTUUISetup.exe'

[1418:0AE4][2020-06-03T22:48:34]i320: Registering bundle dependency provider: {b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, version: 6.5.1.360

[1418:0AE4][2020-06-03T22:48:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, resume: Active, restart initiated: No, disable resume: No

[1418:3818][2020-06-03T22:48:35]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{6FB77AA0-DC58-44C6-A0DD-2FC5272EA531}v6.5.1.360\Intel_XtuInstaller.msi.

[1418:0AE4][2020-06-03T22:48:35]i323: Registering package dependency provider: {6FB77AA0-DC58-44C6-A0DD-2FC5272EA531}, version: 6.5.1.360, package: Intel_XtuInstaller.msi

[1418:0AE4][2020-06-03T22:48:35]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{6FB77AA0-DC58-44C6-A0DD-2FC5272EA531}v6.5.1.360\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'

[1418:0AE4][2020-06-03T22:48:37]e000: Error 0x80070643: Failed to install MSI package.

[1418:0AE4][2020-06-03T22:48:37]e000: Error 0x80070643: Failed to execute MSI package.

[3060:07F4][2020-06-03T22:48:37]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[3060:07F4][2020-06-03T22:48:37]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None

[3060:07F4][2020-06-03T22:48:37]e000: Error 0x80070643: Failed to execute MSI package.

[1418:0AE4][2020-06-03T22:48:37]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent

[3060:07F4][2020-06-03T22:48:37]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None

[1418:0AE4][2020-06-03T22:48:37]i329: Removed package dependency provider: {6FB77AA0-DC58-44C6-A0DD-2FC5272EA531}, package: Intel_XtuInstaller.msi

[1418:0AE4][2020-06-03T22:48:37]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{6FB77AA0-DC58-44C6-A0DD-2FC5272EA531}v6.5.1.360\

[1418:0AE4][2020-06-03T22:48:37]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, resume: None, restart: None, disable resume: No

[1418:0AE4][2020-06-03T22:48:37]i330: Removed bundle dependency provider: {b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}

[1418:0AE4][2020-06-03T22:48:37]i352: Removing cached bundle: {b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, from path: C:\ProgramData\Package Cache\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}\

[1418:0AE4][2020-06-03T22:48:37]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b5dc28d7-72cb-4bb1-a9a7-3ae096f0980f}, resume: None, restart initiated: No, disable resume: No

[3060:07F4][2020-06-03T22:48:37]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

Also in MSI Logfile i can see:

MSI (s) (7C:78) [22:48:37:038]: Product: Intel(R) Extreme Tuning Utility -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RunDetectPlatform script error -2147217406, : Line 24, Column 5, 

 

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RunDetectPlatform script error -2147217406, : Line 24, Column 5, 

Action ended 22:48:37: RunDetectPlatform. Return value 3.

Action ended 22:48:37: INSTALL. Return value 3.

 

I was using XTU no problems for more than Year, but it won't turn on for some reason. I uninstalled it and tried to instal with this problem. Thanks for help, and again, Sorry for digging up this thread.

3770k / P8Z77-V LX(Lastest Bios 2501)

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