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Обновление перестало определять продукты. Через сайт и установочную программу. При сканирование системы, появляется сообщение: К сожалению, во время сканирования произошла ошибка.
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Hello APavl24,
Thank you for your response.
Please try the following troubleshooting steps and let us know if the issue persists:
- Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
- Reboot your system.
- Try scanning your device one more time.
If the issue persists, try these steps:
- Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
- After that, install the latest Intel® DSA version 20.5.20.3
- Rescan your device.
Wanner G.
Intel Customer Support Technician
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Hello APavl24,
Thank you for posting your question on this Intel® Community.
To better assist you, we would like to have more information about your system configuration.
Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach the report directly to this thread.
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU takes you to the "Summary View".
- Click on "Summary" to change to a "Detailed View".
- To save your scan, click on "Next", then "Save".
Also, please let us know the version of Intel® DSA running on your computer.
Wanner G.
Intel Customer Support Technician
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Hello APavl24,
Thank you for your response.
Please try the following troubleshooting steps and let us know if the issue persists:
- Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
- Reboot your system.
- Try scanning your device one more time.
If the issue persists, try these steps:
- Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
- After that, install the latest Intel® DSA version 20.5.20.3
- Rescan your device.
Wanner G.
Intel Customer Support Technician
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Reinstallation Intel® Driver & Support Assistant helped, Thanks.
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