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Beginner
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Приложение Intel® Driver & Support Assistant

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Обновление перестало определять продукты. Через сайт и установочную программу. При сканирование системы, появляется сообщение: К сожалению, во время сканирования произошла ошибка.

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Moderator
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Hello APavl24,

 

Thank you for your response.

 

Please try the following troubleshooting steps and let us know if the issue persists:

 

  1. Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
  2. Reboot your system.
  3. Try scanning your device one more time.

 

If the issue persists, try these steps:

  1. Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
  2. After that, install the latest Intel® DSA version 20.5.20.3
  3. Rescan your device.

 

Wanner G.

Intel Customer Support Technician

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Moderator
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Hello APavl24,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach the report directly to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU takes you to the "Summary View".
  3. Click on "Summary" to change to a "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Also, please let us know the version of Intel® DSA running on your computer.

 

Wanner G.

Intel Customer Support Technician

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Beginner
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Beginner
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Highlighted
Moderator
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Hello APavl24,

 

Thank you for your response.

 

Please try the following troubleshooting steps and let us know if the issue persists:

 

  1. Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
  2. Reboot your system.
  3. Try scanning your device one more time.

 

If the issue persists, try these steps:

  1. Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
  2. After that, install the latest Intel® DSA version 20.5.20.3
  3. Rescan your device.

 

Wanner G.

Intel Customer Support Technician

View solution in original post

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Beginner
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Reinstallation Intel® Driver & Support Assistant helped, Thanks.

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