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Сhips on the crystal EP2AGX45DF29C5N

bekirova
Beginner
527 Views

Hi. I ask for help in resolving the issue with the EP2AGX45DF29C5N elements. Our elements have chips on the crystal. Can you please tell me if there are chipping tolerances in the documentation? See photo.9.jpg

0 Kudos
19 Replies
NurAiman_M_Intel
Employee
510 Views

Hi,


Thank you for contacting Intel community.


Please explain on what do you mean by chips on the crystal?


Regards,

Aiman


bekirova
Beginner
504 Views

6.jpg

There is a chip on the ceramic surface. It is acceptable? The microcircuit will work?

bekirova
Beginner
477 Views

Tell.
Can you help me with the question below?

NurAiman_M_Intel
Employee
473 Views

Hi,


Please be noted that I am currently checking this with my internal team. Will get back to you soon.


Regards,

Aiman


NurAiman_M_Intel
Employee
458 Views

Hi,



Please provide us side view images and other close up images as the current image is not very clear.

Also, did you experience any electrical failure or where did you detect the chip?


Regards,

Aiman

 


NurAiman_M_Intel
Employee
447 Views

Hi,


Do you have any updates on this case?


Regards,

Aiman


bekirova
Beginner
441 Views

IMG-01012014-000203.jpgIMG-01012014-000225.jpgIMG-01012014-000416.jpgIMG-01012014-000532.jpgIMG-01012014-000543.jpg

 

Hi.
There are chips on two of them on the surface.
See photo

NurAiman_M_Intel
Employee
441 Views

Hi,


Thank you for the photo.


Did you experience any electrical failure when using the device?


Regards,

Aiman


bekirova
Beginner
440 Views

Hi.
No, we have not installed them yet, we want to understand whether it will work with such a defect.

NurAiman_M_Intel
Employee
403 Views

Hi,

 

Can you provide us the measurement A & B(mark in the picture) for units 1 & 2? Our factory team needs this to verify if this falls within acceptance criteria.

 

NurAiman_M_Intel_0-1632360639314.jpegNurAiman_M_Intel_1-1632360658482.jpeg

NurAiman_M_Intel_2-1632360671478.jpeg

 

Regards,

Aiman

bekirova
Beginner
389 Views
NurAiman_M_Intel
Employee
327 Views

Hi,


Apologies for the delay in response.


Our FA team are looking into this case. Please provide below info:


  1. What is the affected lot number?
  2. Provide Intel PSG SO number
  3. How do you detect the failure?
  4. How many qty receive and how many unit found with this condition?


Regards,

Aiman



NurAiman_M_Intel
Employee
308 Views

Hi,


Do you have any update for this case?


Regards,

Aiman


bekirova
Beginner
299 Views

Please clarify.
Are chips on the body of the elements critical?
Photos and sizes of chips are shown above.

Our elements have chips on the crystal. Can you please tell me if there are any tolerances in the documentation?

NurAiman_M_Intel
Employee
258 Views

Hi,


Our FA team are looking into this case. In the meantime, please provide below information;


  1. What is the affected lot number?
  2. Provide Intel PSG SO number
  3. How do you detect the failure?
  4. How many qty receive and how many unit found with this condition?


Regards,

Aiman


NurAiman_M_Intel
Employee
216 Views

Hi,


Any update? Can you provide us the information requested from my previous response?


Regards,

Aiman


bekirova
Beginner
210 Views

Hi.
We have no such information.
I only have a photo of these microcircuits.

NurAiman_M_Intel
Employee
180 Views

Hi,


The information is important for us to carry out next level of investigation.

For items 1 & 2, you should be able to get from your system, for items 3 & 4 you should be able to answer because you found the chips.


  1. What is the affected lot number?
  2. Provide Intel PSG SO number
  3. How did you detect the failure?
  4. How many qty receive and how many unit found with this condition?


In case of no information from your end we wont be able to continue with the investigation.


Regards,

Aiman


NurAiman_M_Intel
Employee
84 Views

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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