Altera EP4CE40F23C8N

[MAsma]

• CUSTOMER INDICATES THE FOLLOWING:
•  
• We had problems with Altera EP4CE40F23C8N.
• We assembled device on 2019.04 with purchased Altera from Mouser in total 30pcs (Invoice No. 51688550).
• Devices was tested on demand before selling and figured out that 10pcs
• from 30pcs wasn't working.
• Client did testings, we made x-ray and did not found any problems.
• Was decided to change Altera C. We ordered 6pcs from another supplier to test from another batch and 4pcs we ordered from Mouser (Invoice No. 54500304).
• After changing C - devices started to work immediately.
• 10pcs were faulty. Attaching photos of defective C.
• Possible to sent it back for testing, maybe Altera can help to clarify if there was defective batch of C.
• Also we would like to get compensation for bad C.

Please, could you assist us?

Thank you very much for your support and kind regards,

Miguel

[Deshi_Intel]

Hi,

This is Intel support agent.

Typical FA support process in Intel forum is via private message to protect customer design confidentiality.

I will initiate the private message discussion with you shortly.

Thanks.

Regards,

Intel Support Agent