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Altera_Forum
Honored Contributor I
1,018 Views

Can't get a license for Quartue Prime 16.0

I just installed Quartus prime 16.0. I was using Quartus II 14.0. The company I work for bought several of the Cyclone V demo cards. We only used a couple of the licenses. You get a one year license with each card. 

However, when I start Quartus 16.0, it asks for the new license. I do not have one yet, so I clicked on the button for "Connect to the Altera Self-Service Licensing Center". I instantly get the message "Can't connect to the Altera website to check for license support..." 

 

Has anyone else had this problem, and found a solution?
0 Kudos
7 Replies
Altera_Forum
Honored Contributor I
48 Views

tried to download license file manually from altera website?

Altera_Forum
Honored Contributor I
48 Views

 

--- Quote Start ---  

tried to download license file manually from altera website? 

--- Quote End ---  

 

 

Yes. The Altera tool refuse to admit there are any tools on my machine. Tells me there is nothing to license.
Altera_Forum
Honored Contributor I
48 Views

Try contacting Altera/FAE/distributor.

Altera_Forum
Honored Contributor I
48 Views

 

--- Quote Start ---  

Try contacting Altera/FAE/distributor. 

--- Quote End ---  

 

 

I already did that.  

Their first question was "did you buy a license?" 

 

I was hoping for a better (and faster) response here.
Altera_Forum
Honored Contributor I
48 Views

Say FAE that you have license bundled with demoboard

Altera_Forum
Honored Contributor I
48 Views

 

--- Quote Start ---  

Say FAE that you have license bundled with demoboard 

--- Quote End ---  

 

 

Who do I say that to? Do I need my magic wand from Hogwarts? As you can see, I am getting more frustrated by the short cryptic answers, that are probably very obvious to those of you who work with the license daily. Me, I deal with this once a year. So, I am not a license expert.
Altera_Forum
Honored Contributor I
48 Views

FAE = Sales people, your commercial contact

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