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Can't get a license for Quartue Prime 16.0

Altera_Forum
Honored Contributor II
1,218 Views

I just installed Quartus prime 16.0. I was using Quartus II 14.0. The company I work for bought several of the Cyclone V demo cards. We only used a couple of the licenses. You get a one year license with each card. 

However, when I start Quartus 16.0, it asks for the new license. I do not have one yet, so I clicked on the button for "Connect to the Altera Self-Service Licensing Center". I instantly get the message "Can't connect to the Altera website to check for license support..." 

 

Has anyone else had this problem, and found a solution?
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7 Replies
Altera_Forum
Honored Contributor II
248 Views

tried to download license file manually from altera website?

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Altera_Forum
Honored Contributor II
248 Views

 

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tried to download license file manually from altera website? 

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Yes. The Altera tool refuse to admit there are any tools on my machine. Tells me there is nothing to license.
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Altera_Forum
Honored Contributor II
248 Views

Try contacting Altera/FAE/distributor.

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Altera_Forum
Honored Contributor II
248 Views

 

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Try contacting Altera/FAE/distributor. 

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I already did that.  

Their first question was "did you buy a license?" 

 

I was hoping for a better (and faster) response here.
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Altera_Forum
Honored Contributor II
248 Views

Say FAE that you have license bundled with demoboard

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Altera_Forum
Honored Contributor II
248 Views

 

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Say FAE that you have license bundled with demoboard 

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Who do I say that to? Do I need my magic wand from Hogwarts? As you can see, I am getting more frustrated by the short cryptic answers, that are probably very obvious to those of you who work with the license daily. Me, I deal with this once a year. So, I am not a license expert.
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Altera_Forum
Honored Contributor II
248 Views

FAE = Sales people, your commercial contact

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