Cannot download PAC N3000 Acceleration Stacks

[niceme]

I can't find any download link in https://www.intel.com/content/www/us/en/software-kit/665770/intel-fpga-pac-n3000-acceleration-stacks-v1-3-1.html . Is it completely removed from the server? Any ideas on where to find them?

[Farabi]

"We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

Thank you for your understanding."

[Farabi]

"We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

Thank you for your understanding."

[SZann]

I confirm that the page is there but nothing is available for download

[khtan]

Hi,

Sorry for the delay as the case have just recently transferred over to me. I'm also observing the same thing on the webpage, all download links been removed except patch version 1.1. 

Currently checking with our team on this whether we have alternative download or the previous download location that still works.

Thanks

Regards

Kian

[khtan]

Hi,

Just checked, there is also a past reported case last month regarding N3000 acceleration stack download availability , and we are still pending engineering decision on this request.

Thanks

Regards

Kian

[khtan · Accepted solution]

Hi @niceme and @SZann 

Download links for N3000 Acceleration Stack (version 1.3.1 only) have been restored in the website. Please proceed to download from this link https://www.intel.com/content/www/us/en/software-kit/665770/intel-fpga-pac-n3000-acceleration-stacks-v1-3-1.html

Thanks and sorry for the incovenience caused.

If there is no further question related to the case, I will proceed to set this case to close-pending state.

Thanks

Regards

Kian

[SZann]

Yes the downloads work, i have downloaded them all.

[khtan]

Hi,

I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

Thanks

Regards

Kian