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Cyclone 10 GX Devel. Kit Board Test System Failed

sfraser
Beginner
181 Views

Hello,

I just obtained the Cyclone 10 GX Dev Kit and am trying to use the provided Board Test System to test out the features on the board. I can connect to the board via USB and have installed the necessary drivers. However, when I try to configure the board to any of the provided .SOF files, I get the following error message:

"Failed to read production information from this SOF in the FPGA.
Please select compatible FPGA design from Configure option in the menu bar.
If you still meet this issue, please try to restart the BTS GUI."

Now obviously I have restarted the GUI and my PC, but the error persists. How can it be that the designs which are made specifically for only this development kit are not compatible?

If anyone has any experience using this program I'd be grateful for any help you can offer.

Thanks.

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3 Replies
AR_A_Intel
Employee
160 Views

Hi Sir

 

Welcome to INTEL forum. May we know is this the board that you use? https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/cyclon...

If not, could you advice. And could you also advice the following

1. Quartus version use

2. Pc OS version use

Thanks.


AR_A_Intel
Employee
137 Views

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


A_G
Beginner
115 Views

Dear A,

I'm using the Cyclone 10 GX dev kit you mentioned (https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/cyclon...) in your reply. 

I have a similar problem where I get the "Failed to read production information ..." error 4 out of 5 times when it is configured with factory default design (GPIO/Flash: bts_config.sof). When it does work with GPIO/Flash firmware, if I were to configure it with any other example design (XCVR/DDR3/FMC) I always encounter the above error.

 

Could you please advice how to troubleshoot this issue.

Best regards

AG

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