Thank you for reaching out Intel FPGA Community.
I would like to recommend you check on this Knowledge Base article published regarding the error. You can refer to this link:
There is also community discussion that was similar on the error seen by you. Refer here:
I hope it helps you a bit.
As we do not receive any response from you on the previous question/reply/answer that we have provided, please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.