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21615 Discussions

Dell support assist error

Decop
Beginner
‎08-11-2022 05:53 AM
2,067 Views

Good morning !
I have a DELL XPS-15Z S/N: DMGRSQ1 2011 laptop with original BIOS A05 Windows 7 upgraded to Windows 10 = OK
I created a Rufus bootable USB to install Windows 11
The system starts well on the USB key and offers me the installation, but immediately fails because a driver is missing. Yet he read the USB key!?!?
I installed the DELL SupportAssist program which offers me to migrate my BIOS A05 to A09.
It lasts several minutes and then fails!?
I don't have a DELL CD-ROM Installation and finished warranty = no help from the hotline.
Solution ?
Thank you for your help.

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AlHill
Super User
‎08-11-2022 06:28 AM
2,057 Views

Good question - for Dell.   Contact Dell for support.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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KennyTan_Altera
Moderator
‎08-11-2022 10:31 PM
2,041 Views

It does not seems to be related to Intel Support. I would suggest you find the right forum for the support.


Thanks for your cooperation.


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