License Part Return Request

[AllenZhou]

Hi there,

This is Allen, supplier quality manager from Flex Suzhou site, we purchased Intel products from ARROW ASIA DISTRIBUTION LTD.

We have some Intel products that failed at our debug station, please refer to the Intel MPN and quantity below:

MPN#EP3SE110F1152C2 * 28 pcs
MPN#10AX090N4F40E3SG * 8 pcs

These products are license parts, according to U.S. Bureau of Industry and Security (BIS) policy, all license parts must be returned to the manufacturer for scrap. Therefore, we cannot scrap these license parts at Flex facility, so, we asked ARROW's help to return them to INTEL CORPORATION 2200 MISSION COLLEGE BLVD. M/S RNB5-125 SANTA CLARA, CA 95054 United States, the address that in Export License No. D1194998, unfortunately, ARROW replied that they cannot handle this, suggest us to contact Intel directly.

So, may I ask your help to provide a flow on how to return these license part to Intel US? If these parts can be returned to Intel US, it will be 0 cost claim since these failed license parts are our normal consumption. Only return them to Intel for scrap according to BIS policy.

Looking forward to your response.

Yours sincerely

Allen Zhou

[AR_A_Intel]

Hello

Welcome to INTEL forum. Could you provide your details here for checking. TQ

Name :

Email Address :

Company Name :

Company Address :

Product detail

Product name :

P/N :

Failure reason :

[AllenZhou]

Name : Allen Zhou

Email Address : allen.zhou@flex.com

Company Name : Flextronics Electronics Technology (Suzhou) Co., Ltd.

Company Address : No. 268, Suhong Zhong Road, Suzhou Industrial Park, Suzhou City, Jiangsu Province, China

Product detail: FPGA

Product name : FPGA

P/N : EP3SE110F1152C2 & 10AX090N4F40E3SG 

Failure reason : Failed at Flex debug station when we remove it from the board.

[AR_A_Intel]

Please give me some time to further check. I will get back to you as soon as possible.

[AllenZhou]

Got it, thanks for your update.

[AllenZhou]

May I know any progress of my request? 

[AR_A_Intel]

We PM you a private message. Hope you received it. 

[AR_A_Intel]

Hi

Thanks for your patience. We have done many checking. Unfortunately, after conducting thorough checks, we have determined that GRL does not have a physical presence at Intel Corp Santa Clara in the US to handle product returns. Customers are not allowed to return to US SANTA CLARA as this is not an Intel RMA warehouse.

Consequently, the only viable option for customers to return products is through PRC Shanghai RMA.

You could find the address below:

PRC Shanghai RMA address

INTEL TRADING(SHANGHAI)CO.,LTD C/O Ingram Micro Trading (Shanghai) Co.,Ltd.

(IMTS) Room 201, Building 4,

No.223, Jin Yuan San Road, Jiading District, Shanghai, China, PRC

Postcode: 201812

[AR_A_Intel]

Since we haven't received any response from you, I assume that my previous message has provided the necessary clarification. Consequently, I will now transfer this conversation to community support. If you have any new queries, please feel free to initiate a new thread to receive assistance from Intel experts. Alternatively, the community users will be available to assist you further on this existing thread. Thank you for your understanding and cooperation.