MPN 5SGXMA7N2F4513N - Customer field failure, failure confirmed by factory tests

[Ionela]

 Hello,

I'm Ionela Hagighiol ,SQE from Flex, Romania and we have the below issue with this part manufactured by you.

Please advise how to proceed further.

Component details:

Material PN	ALC3-1AB310260004_REP
Material Description	IC FPGA 5SGXMA7N2F4513N STRATIX5 BGA 1932 1060- 6
Material SN or Lot Nr	CGEAR1831A
Date Code or Part Mark	N/A
Supplier Name	ARROW ASIA DISTRIBUTION GBR
Supplier PN/MPN	5SGXMA7N2F4513N

1. Problem description: Obelix (ALC3-1AB310260004_REP ) HW init failed; Obelix FPGA_ID and FPGA_Date are wrong

2. Detected by: Customer field failure, failure confirmed by factory tests

3. Quantity Affected: 1 PC

4. Failure Message: “Card Failure – device” at 25°C

5. Flex or Nokia analysis:

This unit failed in field at customer with “Card failure – device” alarm. Flex factory tests confirmed the failure: failed with same alarm and DAC and SFI Tx frequencies are "Out of Range", OTN OOF, OTN LOF, SERDES Rx A and B LOCK and many SFIS Rx alarms active at Channels 1 and 2. The issue is caused by Obelix component (PN: ALC3-1AB310260004_REP, MPN: 5SGXMA7N2F4513N): Obelix HW init failed, Obelix FPGA_ID and FPGA_Date are wrong.

Replacing the component solved the problem and card passed factory tests.

[Zawani_M_Intel · Accepted solution]

Hi Ionela,

Thank you for using Intel Community Forum.

This case will be continue support through private email due to confidential info is required.

Thanks!

Wani