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MPN 5SGXMA7N2F4513N - Customer field failure, failure confirmed by factory tests

Ionela
Beginner
187 Views

 Hello,

 

I'm Ionela Hagighiol ,SQE from Flex, Romania and we have the below issue with this part manufactured by you.

Please advise how to proceed further.

Component details:

Material PN

ALC3-1AB310260004_REP

Material Description

IC FPGA 5SGXMA7N2F4513N STRATIX5 BGA 1932 1060- 6

Material SN or Lot Nr

CGEAR1831A

Date Code or Part Mark 

N/A

Supplier Name

ARROW ASIA DISTRIBUTION GBR

Supplier PN/MPN

5SGXMA7N2F4513N

 

  1. Problem description: Obelix (ALC3-1AB310260004_REP ) HW init failed; Obelix FPGA_ID and FPGA_Date are wrong

 

  1. Detected by: Customer field failure, failure confirmed by factory tests

 

  1. Quantity Affected: 1 PC

 

  1. Failure Message: “Card Failure – device” at 25°C

 

 

  1. Flex or Nokia analysis:

This unit failed in field at customer with “Card failure – device” alarm. Flex factory tests confirmed the failure: failed with same alarm and DAC and SFI Tx frequencies are "Out of Range", OTN OOF, OTN LOF, SERDES Rx A and B LOCK and many SFIS Rx alarms active at Channels 1 and 2. The issue is caused by Obelix component (PN: ALC3-1AB310260004_REP, MPN: 5SGXMA7N2F4513N): Obelix HW init failed, Obelix FPGA_ID and FPGA_Date are wrong.

Replacing the component solved the problem and card passed factory tests.

0 Kudos
1 Solution
Zawani_M_Intel
Employee
152 Views

Hi Ionela,

 

Thank you for using Intel Community Forum.

This case will be continue support through private email due to confidential info is required.

Thanks!

 

Wani

View solution in original post

1 Reply
Zawani_M_Intel
Employee
153 Views

Hi Ionela,

 

Thank you for using Intel Community Forum.

This case will be continue support through private email due to confidential info is required.

Thanks!

 

Wani

Reply