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Beginner
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Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

See attached files with more information.

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10 Replies
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Employee
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Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi JPich1,

 

Please tell me the story of this part, how you discovered that it is fault part?

Did you observe a functional failure in the operation of the device?

 

-Wani-

 

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Employee
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Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi JPich1,

 

Is there any update on my last request?

 

Wani

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Employee
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Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi JPich1,

 

Do you have any update on this?

 

Wani

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Beginner
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Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi, sorry for the delay.

In FLEX company we have expecialist people and resources to determine all the issues. Our system detected a failure in this electrical component, the specialists analised and concluded the functional failure in the operation of the device.

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Beginner
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Any answer about this request?..

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Highlighted
Employee
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi Jpich1,

 

Can you elaborate more about CAF not programmed?

If it is confidential to share publicly, please do let me know. I will start private message so we can have better conversation.

 

Wani

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Beginner
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Thanks for your answer. The information I shared is all that I have. 

I prefer private messages please.

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Employee
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Let's start with private message 🙂

 

Wani

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Highlighted
Beginner
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Wani, Any news?

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Highlighted
Employee
3 Views

Re: Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

Hi Jaime,

 

I believed you received my private message in our inbox. Can you check and confirm?

Thanks!

 

Wani

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