Please help me with a RMA. CISCO require a Failure Analysis in order to find the root cause.

[JPich1]

See attached files with more information.

[Zawani_M_Intel]

Hi JPich1,

Please tell me the story of this part, how you discovered that it is fault part?

Did you observe a functional failure in the operation of the device?

-Wani-

[Zawani_M_Intel]

Hi JPich1,

Is there any update on my last request?

Wani

[Zawani_M_Intel]

Hi JPich1,

Do you have any update on this?

Wani

[JPich1]

Hi, sorry for the delay.

In FLEX company we have expecialist people and resources to determine all the issues. Our system detected a failure in this electrical component, the specialists analised and concluded the functional failure in the operation of the device.

[JPich1]

Any answer about this request?..

[Zawani_M_Intel]

Hi Jpich1,

Can you elaborate more about CAF not programmed?

If it is confidential to share publicly, please do let me know. I will start private message so we can have better conversation.

Wani

[JPich1]

Thanks for your answer. The information I shared is all that I have. 

I prefer private messages please.

[Zawani_M_Intel]

Let's start with private message :)

Wani

[JPich1]

Wani, Any news?

[Zawani_M_Intel]

Hi Jaime,

I believed you received my private message in our inbox. Can you check and confirm?

Thanks!

Wani