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Problem Activating a License

JoelD
Beginner
742 Views

Hi,

I recently received an activation code for SW-ONE-QUARTUS.  Attempts to activate the license results in an "ERROR:  Invalid activation code".   I reviewed the information provided to Intel with the PO and I discovered that the email provided is erroneous.

Account email:  Joel.Landry@microchip.com

Provided email:  Joel.Landy@microchip.com   (missing "r")

 

How can I get this corrected?  Thanks.

 

-Joel

 

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2 Replies
Zawani_M_Intel
Employee
668 Views

Hello Joel,


Thank you for contacting Intel FPGA Community Forum.

I will take care of this case from today.


Currently our Tools team are working to solve the issue. I will update you shortly once I have the feedback from the team.


Thanks!


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Zawani_M_Intel
Employee
226 Views

Dear Joel,


Understand from the internal team that the issue has been resolved. Our system shown license is tagged to Joel.Landry@microchip.com.


If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. 


Thank you


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