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RMA service requested for: 2 x BD-NVV-N3000-N FPGA Programmable Acceleration cards

GODSPEED88
Beginner
421 Views

Hello Support:

 

We have two cards that our client sent to us. They no longer show up in their environment. How do we go about getting these cards replaced? we have attached our proof of purchase along with photos pf the 2 cards. Can we set up an advanced replacement?

 

Regards,

Matt Sorensen

Colfax International

0 Kudos
4 Replies
wchiah
Employee
364 Views

Hi Matt, 


Thanks for reaching, I am WeiChuan from Intel PAC card support team.

This case will be supported via private email as some confidential info is required.

 

Regards,

WeiChuan

wchiah
Employee
312 Views

Hi Matt,

 

Your request has been routed to the correct team.
Will proceed to close this forum. Feel free to reach out to us in the future if you need any help.

Regards,

WeiChuan_Intel

 

GODSPEED88
Beginner
359 Views

When will there be an RMA# for an Advanced Replacement? Is there an avenue to get these cards replaced?

wchiah
Employee
313 Views

Hi Godspeed,

 

For card replacement, 

  1. If you are end customer, please contact your distributor
  2. For Intel distributor, you might need to issue an Intel Premier Support (IPS case)
    https://www.intel.com/content/www/us/en/design/support/ips/training/welcome.html

Regards,
WeiChuan_Intel

 

 

 

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