Stratix 10 GX development board unable to scan chain

[TowerLy]

Hi all,

I am new at Intel FPGAs. I am using Quartus Prime Pro v20.2 and Stratix 10 GX FPGA development board. I want to run BTS to test board. I changed the only SW3.3 to turn off and click BoardTestSystem.exe. But any GUI doesn't appear. It warns me as "error when scannig hardware -No devices". On the other hand, I click Programmer icon on the quartus guı. I see USB-Blaster variant and click Auto Detect. It warns me Unable to scan device. Can anybody help? I connected micro USB and ethernet cables. OS is windows 7.

[AR_A_Intel]

Hello

Welcome to INTEL forum. May I know, is this the board that you refer to. https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/kit-s10-fpga.html

[TowerLy]

Hello,

I installed Quartus Pro v18.0 on Win10 PC. Then, I tested board with BTS application successfully. Additionally, this is the board that is in link.

Thanks

[AR_A_Intel]

Thanks for your update. May I know if this solved your issue? If you need any more clarification, please let me know. Otherwise, I will transition this thread to community support and the community users will continue to help you on this thread.

[TowerLy]

For WIN7, yes this problem continues.

[AR_A_Intel · Accepted solution]

Based on my understanding, The Intel Quartus Prime Standard and Pro Editions are no longer supported under Windows 7 and replaced with Window 10. An unsupported platform means that some things may work, but others not, and we won't put any resources into debugging or diagnosing. For more details refer the below link,

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/os-support.html

[AR_A_Intel]

We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[TowerLy]

Thanks, there is no problem with WIN10.

Regards.