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Hello pjiae,
Thank you for posting on the Intel ® communities.
First, in order to best assist you, I will need more information of the system. Please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Make sure to attach the created report to this thread.
Also, please provide me with an Intel ® Rapid Storage Technology system report, you can generate this report by following the steps in the link below:
https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
Please attach both of the files directly to this thread.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello pjiae,
Thank you for your response.
That is correct, that is the information I needed. Let me know something please, did you have a RAID created before? I was reviewing the information and in fact there seems to be a drive with a "failed" status so I would like to know if you had a RAID and if so, what RAID you had, RAID 1 or RAID 2.
Let me know please.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello pjiae,
Were you able to check my post?
Let me know if you need any more assistance.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation

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