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poraid
Beginner
162 Views

An unknown error occurred while running application

Running workstation and RSTM giving error.

I called HP and updated all drivers and everything remains current yet error persists. 

.net framework updated, BIOS updated, and all drivers up to date.

What might be the issue with the Storage manager?

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3 Replies
Sebastian_M_Intel
Moderator
147 Views

Hello poraid, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Provide the System Report for Intel® Rapid Storage Technology.  

3. Is your system running any RAID configuration? 

4. When exactly is your system getting this error? I.e is it when running the Intel® Rapid Storage Technology (Intel® RST), when booting, random, etc. 

5. Please provide a screenshot of the error message that you are receiving. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
136 Views

Hello poraid,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician 


Sebastian_M_Intel
Moderator
125 Views

Hello poraid,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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