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New Contributor I
4,811 Views

Can't get Intel RST to run . . . or uninstall

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I'm a tech. (make captain obvious assumptions) Had a nice intel RAID 5 for well over a decade in one form or another. Intel RST has always worked as expected, but this build I can't get it to install, (or uninstall without using a 3rd party uninstalling app). The APP will not open, no flash screen, nothing. Tried all ALL compatibility modes. Tried over versions. RAID works fine, but I'd like to change some settings that RST will permit me too.

 

Windows 10.0.17763 Build 17763

8700K

ASrock Z390 Phantom Gaming 4 (latest bios, v4.0)

64GB RAM

Samsung NVMe 970 Evo 500GB

10TB WD X 3 in a working RAID 5.  (Tried another RAID 5 too, same problems, not related to RAID)

 

Every time I try to open it, reinstall it, uninstall it (without 3rd party uninstaller) there is an event log, here are the various ones associated with it.  Googled my heart out.

 

Help. 

 

Faulting application name: IAStorDataMgrSvc.exe, version: 17.2.0.1009, time stamp: 0x5c62d515

Faulting module name: KERNELBASE.dll, version: 10.0.17763.592, time stamp: 0xaee8f822

Exception code: 0xe0434352

Fault offset: 0x0000000000039129

Faulting process id: 0x38e4

Faulting application start time: 0x01d5291837064ef3

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: dbe7e00c-1e0e-4db2-ae0b-8e6f19a7e969

Faulting package full name: 

Faulting package-relative application ID: 

 

Faulting application name: HfcDisableService.exe, version: 17.2.0.1009, time stamp: 0x5c62d568

Faulting module name: HfcDisableService.exe, version: 17.2.0.1009, time stamp: 0x5c62d568

Exception code: 0xc0000005

Fault offset: 0x00000000000517a3

Faulting process id: 0x1124

Faulting application start time: 0x01d52917ee61b5cb

Faulting application path: C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_5d83605e8696144c\HfcDisableService...

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_5d83605e8696144c\HfcDisableService...

Report Id: 80f689ab-0f7b-4037-a475-d7766e48c385

Faulting package full name: 

Faulting package-relative application ID: 

 

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

 

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

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Accepted Solutions
New Contributor I
2,680 Views

Well since we weren't getting anywhere, I decided to really tackle this and use all my mad tech skillz. After much troubleshooting, it appears Intel RST is no longer compatible with DataRam's RAMDisk.

 

This is the latest version I am using: Dataram_RAMDisk_4_4_0_RC36.msi

 

They haven't released anything since 2016: http://memory.dataram.com/products-and-services/software/ramdisk/ramdisk-releases

 

But I can fresh install windows, install Intel RST, it works. Then install Dataram's Ramdisk, and Intel RST has all of the described problems. I UNinstall DataRam's Ramdrive, and Intel RST starts working again.

 

Now, is this a Dataram incompatibility, or a Ramdisk problem in general? Well I installed SoftPerfect RAM Disk v 3.4.8 and both work just fine as intended. So it's Dataram.

 

 

 

 

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25 Replies
Employee
2,438 Views

Hello Klepper,

 

Thank you for posting on the Intel ® communities.

 

I was checking the information you have provided and I was able to find the driver and utility provided by your system manufacturer. Please refer to the link below:

 

https://www.asrock.com/MB/Intel/Z390%20Phantom%20Gaming%204/index.asp#Download

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * 

 

It is recommended to proceed with the installation of the version provided by the motherboard manufacturer to avoid any issues or possible customizations made to work better with your system. 

 

Make sure to check under "Apps & Features" of Windows for any possible utility installed, if Intel ® Rapid Storage Technology shows then please uninstall it from there and restart your computer before attempting to re-install the version I have linked above.

 

Let me know if the issue persists.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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New Contributor I
2,438 Views

I uninstalled Intel RST, (with 3rd party app since I can't uninstall it normally) It also removed all registry entries. Rebooted.

 

I installed the one from Asrock, Little icon appeared in the bottom right corner, but app was inoperable until reboot. So I rebooted. These are the following errors upon startup, in order:

 

The application \Device\HarddiskVolume2\Downloads\RapidStorage(v17.2.6.1027_PV)\SetupRST.exe with process id 43536 stopped the removal or ejection for the device PCI\VEN_8086&DEV_2822&SUBSYS_A3521849&REV_10\3&11583659&0&B8.

 

The Intel(R) RST HFC Disable Service service terminated unexpectedly. It has done this 1 time(s).

 

Application: IAStorDataMgrSvc.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.GetLPCDeviceId()

  at IAStorUtil.SystemReportProvider.GenerateSystemInformation(System.Collections.ObjectModel.Collection`1<System.String>, System.Globalization.CultureInfo, System.Management.ObjectQuery, System.Management.ObjectQuery, System.Management.ObjectQuery, System.Management.ObjectQuery)

  at IAStorUtil.SystemReportProvider.GetSystemInformation(System.Globalization.CultureInfo)

  at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)

  at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

  at System.Threading.ThreadPoolWorkQueue.Dispatch()

 

Faulting application name: IAStorDataMgrSvc.exe, version: 17.2.6.1027, time stamp: 0x5c911478

Faulting module name: KERNELBASE.dll, version: 10.0.17763.592, time stamp: 0xaee8f822

Exception code: 0xe0434352

Fault offset: 0x0000000000039129

Faulting process id: 0x1664

Faulting application start time: 0x01d52ac4f00d8fb6

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: f3ef0ffc-9c4d-4d12-af9b-aa0fd173ca94

Faulting package full name: 

Faulting package-relative application ID: 

 

The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

 

My chipset drivers are "latest" 10.1.17.

 

 

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Employee
2,438 Views

Hello Klepper, 

 

Thank you for patiently waiting.

 

What we are going to try now is to download the latest version provided in the Intel download center, refer to the link below:

 

https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 

Let me know if the installation goes through.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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New Contributor I
2,438 Views

Installed it. (It was uninstalled first) Rebooted. This is a log of the errors: upon startup, then I tried to run the program. Most recent errors on top. The app, it did not open.

 

Faulting application name: IAStorUI.exe, version: 17.2.0.1009, time stamp: 0x5c62d523

Faulting module name: KERNELBASE.dll, version: 10.0.17763.592, time stamp: 0xaee8f822

Exception code: 0xe0434352

Fault offset: 0x0000000000039129

Faulting process id: 0x2258

Faulting application start time: 0x01d531cabb5601e4

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 4d3fa946-75f4-47ea-9a57-33ecd36eb321

Faulting package full name: 

Faulting package-relative application ID: 

--

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

 

It will not let me paste in all the errors, therefore check out the attached .txt file

 

 

 

 

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New Contributor I
2,438 Views

I noticed the other day there was a new Bios update for my Motherboard in which it described:

 

"2.Update GOP and RAID ROM"

 

Well, I upgraded the bios and tried both the Asrock Intel RST and the "current" version you linked. Both didn't work.

 

Then I let Windows 10 update to v18362 (v1903 AKA May 2019 Update) and tried it again and again. Still no change.

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

Faulting application name: IAStorUI.exe, version: 17.2.6.1027, time stamp: 0x5c911482

Faulting module name: KERNELBASE.dll, version: 10.0.18362.145, time stamp: 0xef881ca4

Exception code: 0xe0434352

Fault offset: 0x000000000003a839

Faulting process id: 0x2774

Faulting application start time: 0x01d534ccc7c55b0f

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: b1f5b887-2c23-4689-9099-0aec65d11032

Faulting package full name: 

Faulting package-relative application ID: 

 

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New Contributor I
2,438 Views

Decided since new windows came out to clean wipe Reinstall the latest version of windows 10. RAID 5 working just fine, I installed Intel RST first (no internet connection) rebooted, no dice. Both versions, Asrock's and Intels. Asrock's version had the icon in the bottom though, but still wouldn't open. This are the messages Event Manager gives me when I try to run the app:

 

 

Faulting application name: IAStorUI.exe, version: 17.2.0.1009, time stamp: 0x5c62d523

Faulting module name: KERNELBASE.dll, version: 10.0.18362.145, time stamp: 0xef881ca4

Exception code: 0xe0434352

Fault offset: 0x000000000003a839

Faulting process id: 0xb00

Faulting application start time: 0x01d536843aa52ca0

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 8e720d5d-612c-42bf-be07-ec2ffc86db79

Faulting package full name: 

Faulting package-relative application ID: 

 

---

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

I thought for SURE a clean wipe W10 reinstall would work. (clean wipe is a totally wipe the M.2 SSD to unallocated before I install windows )

 

 

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Hello Klepper,

 

Thank you for your response.

 

I would like to gather some more information, was there any recente hardware or software changes? For example, did you just update anything in Windows or perhaps Windows itself? 

 

Was there any 3rd party software installed recently? Anything installed at the moment the Intel ® Rapid Storage Technology started failing or was it never working for you?

 

Have you tried removing the 3rd party application and then try uninstalling directly from Windows "Apps"? If not, please try doing so and then attempt a re-installation.

 

Let me know please.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation 

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I had a 5TB x 3 RAID 5 with my Asrock Z370M Pro, it worked fine with Intel RST and Windows 1709. Then when I fresh installed Windows 1803 Intel RST started the problems I've described. The internet is very aware of this problem with 1803: https://www.google.com/search?q=1803+intel+RST

 

Again, the RAID 5 worked fine, but the app did not.

 

Later I installed fresh Windows 1809, identical problems. (FYI I have an m.2 SSD that I have everything but media, and the RAID 5 just has media. )

Later I moved to a Asrock Z390 Phantom Gaming 4 and reinstalled Windows 1809 Fresh, identical Intel RST problems.

I then upgraded the RAID to a 10TB x 3. I used another W10 1809 computer (7500/Z270) to create the RAID 5, and Intel RST worked like a champ, no problem. I moved over the RAID to my computer and it works just, just not Intel RST.

 

And now presently, I reinstalled Windows 1903 fresh a few days ago and still have identical Intel RST problems.

 

If you are unfamiliar with Windows versions, this link may help: https://en.wikipedia.org/wiki/Windows_10_version_history

 

> Have you tried removing the 3rd party application and then try uninstalling directly from Windows "Apps"?

 

Yes, like I said before, that will not work. It does nothing but create 2 lines in Event Viewer. It will not uninstall via that method. I have to use a 3rd party app.

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Hello Klepper,

 

Thank you for patiently waiting.

 

Regarding the uninstall issue, could you please provide me with the installer logs? You can find this logs in the following path: 

 

C:\Users\#UserName\Intel\Logs 

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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I got a new SSD and tried to change out the order of operations for installing it. Last time I installed lastest chipset drivers first, then RST. This time I installed chipset, GPU, SSD, and let windows update everything else. Everything is working just fine. Clean Reboot, THEN I tried to install Intel RST. From my MB manufacturer first. Here are ALL the logs zipped up (dropbox link) in that folder, along with another .txt file with the Event Viewer logs showing the errors during INSTALL, the errors upon reboot, then the errors upon trying to start the program manually.

 

I went into bios to check things out, it says my RAID 5 is degrated. Sheeeit. Come on I need to get Intel RST running:

 

2019-07-23 08_44_38-Photo - Google Photos.jpg

 

 

 

 

 

 

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Hello Klepper,

 

Thank you for your patience.

 

I would like to know if the issue happens when using the 17.5 driver version, you can find this version in the link below:

 

https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

Please proceed with the installation and let me know if you the issue happens as well. 

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Tried that already. The newer version acts the same, (still can't elegantly uninstall too) save the Icon appears in the bottom right corner. Hover over it and it just says "Intel RST Service is not running" even hours after. If I double click it, I just get 2 more errors in the Event Manger:

 

2019-08-05 20_28_55-_D__Documents_Documents_Google Drive_hud.txt - Notepad++.jpg

 

Faulting application name: IAStorUI.exe, version: 17.5.1.1021, time stamp: 0x5d0b903e

Faulting module name: KERNELBASE.dll, version: 10.0.18362.239, time stamp: 0xb6f4b059

Exception code: 0xe0434352

Fault offset: 0x000000000003a839

Faulting process id: 0x2fa0

Faulting application start time: 0x01d54bfd7ddc8474

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 7d9c6e03-2a4a-42ba-b537-6fec56f990da

Faulting package full name: 

Faulting package-relative application ID: 

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

Faulting application name: IAStorUI.exe, version: 17.5.1.1021, time stamp: 0x5d0b903e

Faulting module name: KERNELBASE.dll, version: 10.0.18362.239, time stamp: 0xb6f4b059

Exception code: 0xe0434352

Fault offset: 0x000000000003a839

Faulting process id: 0x124c

Faulting application start time: 0x01d54bfd7c35f95b

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: e1f7bfca-9b2a-4785-a2d7-82ddb7e393e9

Faulting package full name: 

Faulting package-relative application ID: 

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

 

--------

I've swapped motherboards, SSDs, CPUs, HDD's, reinstalled windows, the only things I haven't swapped is:

 

GPU: EVGA GeForce GTX 960 4GB FTW GAMING ACX 2.0+ 04G-P4-3969-KR

https://www.evga.com/products/specs/gpu.aspx?pn=9eb70829-baa3-4c6d-8e40-2fcbfb589e58

 

Ram:

64GB of ram (4 X 16GB)

HX421C14FBK2/32

https://www.kingston.com/dataSheets/HX421C14FBK2_32.pdf

 

Optical Drive: LG WH16NS40 Blu-Ray/DVD/CD Writer

&

PSU: SeaSonic X Series 1250 W 80+ Gold

 

Could any of those be it? What do your logs telling you?

 

Here is your logs. (attached).

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Hello Klepper, 

 

Thank you for patiently waiting.

 

Let's try the following, please install the following application: 

 

ms-windows-store://pdp/?productid=9MZNG5HZWZ1T

 

After you are done installing it, please restart the computer and try accessing Intel ® Rapid Storage Technology. 

 

Also, please provide me with the dump files from the O.S, you can get this by following the steps in the link below: 

 

https://docs.microsoft.com/en-us/windows/win32/wer/collecting-user-mode-dumps

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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I received this error when I tried that application: (Intel Optane Memory and Storage Management - from the Windows Store)

 

2019-08-09 22_16_33-Write_ Re_ San Francisco in dropbox - Thunderbird.jpg

Event Viewer says: 0x800702E4: Cannot create the process for package AppUp.IntelOptaneMemoryandStorageManagement_17.5.1009.0_x64__8j3eq9eme6ctt because an error was encountered while launching. [LaunchProcess]

 

Trying to run Intel RST, is unchanged. Will not run. Icon still shows up in the System Icons.

 

Application: IAStorUI.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.AccessViolationException

  at <Module>.IsiSessionOpen(UInt32*)

  at PsiData.PsiDataSource.Load(System.Collections.Generic.Dictionary`2<Int32,System.Object> ByRef, Boolean)

  at PSI.PsiSystemDataModel.LoadDriverData(Int32)

  at PSI.PsiSystemDataModel.CreateStaticDataModel()

  at PSI.PsiSystemDataModel..cctor()

 

Exception Info: System.TypeInitializationException

  at PSI.PsiSystemDataModel.get_Readiness()

  at PSIClient.PsiClient.Init()

  at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)

  at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)

  at System.Windows.Application.<.ctor>b__1_0(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.DispatcherOperation.InvokeImpl()

  at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

  at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

  at System.Windows.Threading.DispatcherOperation.Invoke()

  at System.Windows.Threading.Dispatcher.ProcessQueue()

  at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

  at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

  at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

  at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

  at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

  at System.Windows.Application.RunDispatcher(System.Object)

  at System.Windows.Application.RunInternal(System.Windows.Window)

  at IAStorUI.App.Main()

 

&

 

Faulting application name: IAStorUI.exe, version: 17.5.1.1021, time stamp: 0x5d0b903e

Faulting module name: KERNELBASE.dll, version: 10.0.18362.267, time stamp: 0xf09944f9

Exception code: 0xe0434352

Fault offset: 0x000000000003a839

Faulting process id: 0x3044

Faulting application start time: 0x01d5512e30fdebad

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 88e724bc-5228-4476-83c9-6402d1687fe6

Faulting package full name: 

Faulting package-relative application ID: 

 

Attached are the crash dumps. 32MB.

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Hello Klepper,

 

Thank you for your patience. 

 

Let's try the following: 

 

One option is to use RstMwService as it’s also native application. HSA error shows it’s not running. If you run it manually (services -> RstMwService -> start) and if it won’t crash right away please run HSA. Then check for crash dumps.

 

If it’s also possible, please enable full crash dumps (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\DumpType = 2)

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Hello Klepper,

 

Were you able to check my previous post?

 

Let me know if you need more assistance.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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It did not work. I've been messing around so much with the registry so much, I can't get Full logs to work. Not that they are helping any.

 

However, I can get 1/2 way through the uninstall via the traditional method before it crashes. Basically, nothing has changed. RST will not run nor uninstall correctly. I have swapped motherboards, SSDs, RAID's, and cpus. Reinstalled windows fresh many times.

 

2019-08-21 18_13_25-Services.jpg2019-08-21 18_13_15-Services.jpg2019-08-21 18_12_42-Services.jpg

 

Is there a more "correct" order of operations for installing it? For example, Install windows 10 fresh. Update all drivers. Install .NET framework 3.5? Install RST? Or a better order? I guess I haven't tried older versions.

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Hello Klepper, 

 

Thank you for your response.

 

For testing purposes and as a last measure, yes. As you mentioned, re-installing the operating system fresh and attempting to install Intel ® Rapid Storage Technology is advised to check if the issue is related to the Operating System itself.

 

Let me know if you are able to install it or if you are able to re-install the operating system.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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I've already done that four times, what makes you think it will work the fifth time?

 

Can I get any help?

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