This is my PC spec.
CPU : i7-6800K
RAM : 16GB
OS : Win 10 Pro
OS version : 1709
OS Build : 16299.248
I've used RST but at some point the RST service stopped working.
I can't re-install it.
When I try to install RST on my PC, an error pops up.
"This platform is not supported"
This is a part of log file.
Can you guess what should be done?
2018:03:08 22:13:50:932: Scanning x86\iaAHCIC.inf (Name: AHCI32, Version: 188.8.131.525)
2018:03:08 22:13:50:932: No section match
2018:03:08 22:13:50:933: MUP OS bits: 0x49200
2018:03:08 22:13:50:938: Scanning x86\iaStorAC.inf (Name: RAID32, Version: 184.108.40.2065)
2018:03:08 22:13:50:939: No section match
2018:03:08 22:13:50:940: MUP OS bits: 0x49200
2018:03:08 22:13:50:940: E Win32 exception occurred!!
2018:03:08 22:13:50:941: Error code: 0x4E24 (20004)
2018:03:08 22:13:50:942: Error text: ''
2018:03:08 22:13:50:942: Extended error text: 'Error in device matching'
2018:03:08 22:13:50:943: Debug info: 'Setup.cpp (909)'
2018:03:08 22:13:50:944: Node is not valid. Failed to resolved error string from config file error: 20004
2018:03:08 22:13:50:945: propertyId: 8095, serror: 이 플랫폼은 지원되지 않습니다. errorCode: 20004
Thank you for contacting us regarding the Intel® Rapid Storage Technology (Intel® RST) issue that you have been experiencing in your system, it will be more than a pleasure to assist you with your inquiries.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click •Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.
I hope to hear from you soon.
I was taking a look to your thread, and I wanted to confirm if you need further assistance?
Please do not hesitate on replying back so we can provide you with assistance regarding your issue.
I hope to hear from you soon.
Thank you for joining the community.
Looking into the information you have provided I am noticing that you are using an ASUS* motherboard in this case I recommend to install the Intel® RST version provided by the manufacturer, please refer to the following link:
Hope this helps.
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
I am having the same problem.
2019:08:06 12:47:58:573: E Win32 exception occurred!!
2019:08:06 12:47:58:574: Error code: 0x4E24 (20004)
2019:08:06 12:47:58:574: Error text: ''
2019:08:06 12:47:58:575: Extended error text: 'Error in device matching'
2019:08:06 12:47:58:576: Debug info: 'Setup.cpp (908)'
2019:08:06 12:47:58:577: Node is not valid. Failed to resolved error string from config file error: 20004
2019:08:06 12:47:58:577: propertyId: 8095, serror: This platform is not supported. errorCode: 20004