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상임
Beginner
3,825 Views

Can't install RST on Win 10 Pro.

This is my PC spec.

CPU : i7-6800K

RAM : 16GB

OS : Win 10 Pro

OS version : 1709

OS Build : 16299.248

I've used RST but at some point the RST service stopped working.

I can't re-install it.

When I try to install RST on my PC, an error pops up.

"This platform is not supported"

This is a part of log file.

Can you guess what should be done?

==================================

2018:03:08 22:13:50:932: Scanning x86\iaAHCIC.inf (Name: AHCI32, Version: 15.9.0.1015)

2018:03:08 22:13:50:932: No section match

2018:03:08 22:13:50:933: MUP OS bits: 0x49200

2018:03:08 22:13:50:938: Scanning x86\iaStorAC.inf (Name: RAID32, Version: 15.9.0.1015)

2018:03:08 22:13:50:939: No section match

2018:03:08 22:13:50:940: MUP OS bits: 0x49200

2018:03:08 22:13:50:940: E Win32 exception occurred!!

2018:03:08 22:13:50:941: Error code: 0x4E24 (20004)

2018:03:08 22:13:50:942: Error text: ''

2018:03:08 22:13:50:942: Extended error text: 'Error in device matching'

2018:03:08 22:13:50:943: Debug info: 'Setup.cpp (909)'

2018:03:08 22:13:50:944: Node is not valid. Failed to resolved error string from config file error: 20004

2018:03:08 22:13:50:945: propertyId: 8095, serror: 이 플랫폼은 지원되지 않습니다. errorCode: 20004

0 Kudos
6 Replies
idata
Community Manager
789 Views

Hello lsj0131,

 

Thank you for contacting us regarding the Intel® Rapid Storage Technology (Intel® RST) issue that you have been experiencing in your system, it will be more than a pleasure to assist you with your inquiries.

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

To attach a file, you must click •Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

idata
Community Manager
789 Views

Hello lsj0131,

 

I was taking a look to your thread, and I wanted to confirm if you need further assistance?

 

Please do not hesitate on replying back so we can provide you with assistance regarding your issue.

 

I hope to hear from you soon.

 

 

Best Regards,

 

Diego S.

 

JRasm2
Beginner
789 Views

I have same problem.

I have run the diagnostic tool.

Please let me know when you find out whats causing the trouble.

idata
Community Manager
789 Views

Hello Glitch

 

 

Thank you for joining the community.

 

 

Looking into the information you have provided I am noticing that you are using an ASUS* motherboard in this case I recommend to install the Intel® RST version provided by the manufacturer, please refer to the following link:

 

 

http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/Intel_Rapid_Storage_Technology_Driver_WIN10-64_V16.0.2.10... http://dlcdnet.asus.com/pub/ASUS/mb/05SATA/Intel_Rapid_Storage_Technology_Driver_WIN10-64_V16.0.2.10...

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
789 Views

 

Hello Glitch

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

BHarv4
Beginner
789 Views

I am having the same problem.

2019:08:06 12:47:58:573: E Win32 exception occurred!!

2019:08:06 12:47:58:574:   Error code: 0x4E24 (20004)

2019:08:06 12:47:58:574:   Error text: ''

2019:08:06 12:47:58:575:   Extended error text: 'Error in device matching'

2019:08:06 12:47:58:576:   Debug info: 'Setup.cpp (908)'

2019:08:06 12:47:58:577:  Node is not valid. Failed to resolved error string from config file error: 20004

2019:08:06 12:47:58:577:  propertyId: 8095, serror: This platform is not supported. errorCode: 20004

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