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Hello,
When I turn off my computer a "Rapid storage technology" crash report is displayed in the reliability monitor, is this normal?
Source
Intel(R) Rapid Storage Technology Management Service
Résumé
Stopped working
Date
25/07/2018 00:18
Statut
Rapport envoyé
Description
Chemin d'accès de l'application défaillante : C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_82e6a0f3f915d6b4\RstMwService.exe
Signature du problème
Nom d'événement du problème : APPCRASH
Application Name: RstMwService.exe
Application Version: 16.5.0.1013
Application Timestamp: 5ac6341b
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.17134.165
Fault Module Timestamp: f4df6dc2
Exception Code: c0000005
Exception Offset: 000000000001d979
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1036
Additional Information 1: 3c90
Additional Information 2: 3c90053aadc5f1d764abcbdf9861ea41
Additional Information 3: 5fe9
Additional Information 4: 5fe9bf79e060d39b6428098b86c0457f
Informations complémentaires sur le problème
ID de compartiment : 27bafd426f10c9c1a6c5cadcc34c23a7 (1640940688764576679)
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Hello Apilas,
I understand that you are getting a report when you turn off your system which shows a crash.
Regarding this, I will need information in order to find if there is any incompatibility or in general find the cause. I would like to request an Intel ® System Support Utility report which can be generated with our tool, please refer to the link below:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Also, I will require a system report which you can get by generating it with the Intel ® Rapid Storage Technology tool, please refer to the link below in order to follow the steps required to get this report:
https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
I hope to hear from you.
Regards,
David V
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Hello Apilas,
Thank you for your response.
I would like to know, are you getting any actual error message that you can take a screenshot of and upload it here? If so, please go ahead and attach a screenshot. Also, I would like to try to install the latest version validated by the system manufacturer. You can get this version from the link below:
https://www.msi.com/Laptop/support/GT73VR-6RF-Titan-Pro# down-driver&Win10%2064 https://www.msi.com/Laptop/support/GT73VR-6RF-Titan-Pro# down-driver&Win10%2064
* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *
Make sure to first fully uninstall the version you currently have in the system.
I hope this helps.
Regards,
David V
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I have no error message, sometimes slow down and freezing and I find the error reports but no message
I install the driver
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Hello Apilas,
Thank you for your response.
After the installation of the version provided by the manufacturer, are you getting the same report? If not, please let me know.
Regards,
David V
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same worries
on the report it is marked version 16.5.0.1013
yet I just watch via the app I use 14.8.4.1046
today I have 3 times this crash report 30/07/2018
Source
Intel(R) Rapid Storage Technology Management Service
Résumé
Stopped working
Date
29/07/2018 06:49
Statut
Rapport envoyé
Description
Chemin d'accès de l'application défaillante : C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_82e6a0f3f915d6b4\RstMwService.exe
Signature du problème
Nom d'événement du problème : APPCRASH
Application Name: RstMwService.exe
Application Version: 16.5.0.1013
Application Timestamp: 5ac6341b
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.17134.165
Fault Module Timestamp: f4df6dc2
Exception Code: c0000005
Exception Offset: 000000000001d979
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1036
Additional Information 1: 3c90
Additional Information 2: 3c90053aadc5f1d764abcbdf9861ea41
Additional Information 3: 5fe9
Additional Information 4: 5fe9bf79e060d39b6428098b86c0457f
Informations complémentaires sur le problème
ID de compartiment : 27bafd426f10c9c1a6c5cadcc34c23a7 (1640940688764576679)
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Hello Apilas,
Thank you for the information.
I am currently reviewing the details you have posted and see what could be the problem. I will be getting back to you as soon as possible.
Regards,
David V
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Hello Apilas,
Thank you for your response.
I was double-checking the information and, according to the chipset version you have, you can use the latest version of Intel ® Rapid Storage Technology driver. However, let us start with doing the following:
1 - Under "Settings" > "Apps", remove the Intel ® Rapid Storage Technology.
2 - Press the Windows* key and R key simultaneously to open the run box.
3 - Type in: cleanmgr.exe and press the Enter key or OK.
4 - Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.
5 - Press OK and wait.
6 - Reboot the system when completed.
Once this is done, please download the latest Intel ® Rapid Storage Technology version from the link below:
https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005
Proceed with the installation and then reboot the system once more. When back on, check the performance and see if the crash is still present.
I hope this helps.
Regards,
David V
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Hello Apilas,
I am following up with your case and see that we have not heard back from you.
Were you able to install the version mentioned before?
If you need more assistance do not hesitate to reply.
Regards,
David V
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Hello, since I applied the last solutions the problems are gone!
Thanks
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Hello Apilas,
Thank you for your response.
I am glad to know that your system is now working properly. However, if you have any other problem, do not hesitate to let us know so we can assist you further. I will proceed to close this request.
Regards,
David V
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