False positive SMART Event

[smartino84]

I have a raid5 on 3 hd, few days ago it went on degraded mode and as suggested by RST i changed that HD with a new one.  

But now also the new hd it's reported as AT RISK(smart event),

i changed all sata cable and changed power supply lines. I also changed physical sata port and nothing, i got the same result.

Im not able to suppress smart and rebuild the array.

I also check the old drive and was in condition as reported by CrystalDiskInfo.

do you have any advice for me?

thank you

[DeividA_Intel]

Hello smartino84,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?countrylabel=Asia%2520Pacific  

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. What is the Intel® Rapid Storage Technology (Intel® RST) version?

3. What are the models name of the HDD used?

4. Have you tried with the drivers from the motherboard/laptop manufacturer?

5. Have you tried a clean installation of the Intel® Rapid Storage Technology (Intel® RST) tool?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello smartino84,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello smartino84,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician