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AAntr1
Beginner
1,224 Views

HELP!!! RAID 0 Drive has been removed

A few weeks back I installed the RST driver from my motherboard manufacturer. My motherboard is about 3-4 years old and the newest RST driver didn't seem to work with my system. I gotsni an error message from the RST stating that my "system detected one or more errors, and data may be lost," however the drive showed up OK and everything was accessible (I did try to understand the errors by checking the RST desktop application but it didn't provide any additional information, and didn't even list the RAID). A short time ago, I received a new message from the RST to the effect that my RAID 0 drive had errors and has been removed. I can no longer access the drive, nor does it even show up. Any ideas why I may have been experiencing errors and how I can recover my data or get my PC to recognize the drive again?

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4 Replies
idata
Community Manager
90 Views

Hello arcadioantrez

 

 

Thank you for joining the community

 

 

Looking into the information provided and in order to assist you better with your request, I will need to check some information on your computer. Please follow the instructions below:

 

 

1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).

 

2. Click the Help icon.

 

3. Click the System Report icon.

 

4. Click Save.

 

5. Open the report, copy all the information (Ctrl+C) and paste it here (Ctrl+V) so I can take a look.

 

 

Regards,

 

 

Leonardo C.

 

AAntr1
Beginner
90 Views

Fantastic, THANK YOU!!!! See below...

System Report

System Information

OS name: Microsoft Windows 10 Pro

OS version: 10.0.16299 9200

System name: DESKTOP-UENGTS6

System manufacturer: System manufacturer

System model: System Product Name

Processor: GenuineIntel Intel64 Family 6 Model 42 Stepping 7 3.401 GHz

BIOS: American Megatrends Inc., 3802

Intel® Rapid Storage Technology enterprise Information

Kit installed: 12.8.0.1016

User interface version: 12.8.0.1016

Language: English (United States)

Driver version: 12.8.0.1016

ISDI version: 12.8.0.1016

Storage System Information

Controller name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller

Type: SATA

Mode: AHCI

Number of SATA ports: 6

Number of volumes: 1

Volume: Data

Number of spares: 0

Number of available disks: 1

Rebuild on Hot Plug: Disabled

Manufacturer: 32902

Model number: 7170

Product revision: 5

Direct attached disk: 000000001247091DD419

Direct attached disk: WD-WCAZAE770154

Direct attached disk: WD-WCAZAE784850

Direct attached disk: WD-WCAZA5779162

Direct attached disk: WD-WCAZA6064546

Disk on Controller 0, Port 0

Status: Normal

Type: SATA SSD

Location type: Internal

Size: 238 GB

System disk: Yes

Disk data cache: Enabled

Command queuing: NCQ

SATA transfer rate: 6 Gb/s

Model: M4-CT256M4SSD2

Serial number: 000000001247091DD419

SCSI device ID: 0

Firmware: 040H

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 2

Status: Normal

Type: SATA disk

Location type: Internal

Size: 1,863 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

SATA transfer rate: 3 Gb/s

Model: WDC WD20EARX-008FB0

Serial number: WD-WCAZAE770154

SCSI device ID: 2

Firmware: 51.0AB51

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 3

Status: Normal

Type: SATA disk

Location type: Internal

Size: 1,863 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

SATA transfer rate: 3 Gb/s

Model: WDC WD20EARX-008FB0

Serial number: WD-WCAZAE784850

SCSI device ID: 3

Firmware: 51.0AB51

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 4

Status: Normal

Type: SATA disk

Location type: Internal

Size: 1,863 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

SATA transfer rate: 3 Gb/s

Model: WDC WD20EARS-00MVWB0

Serial number: WD-WCAZA5779162

SCSI device ID: 4

Firmware: 51.0AB51

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 5

Status: Normal

Type: SATA disk

Location type: Internal

Size: 1,863 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

SATA transfer rate: 3 Gb/s

Model: WDC WD20EARS-00MVWB0

Serial number: WD-WCAZA6064546

SCSI device ID: 5

Firmware: 51.0AB51

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

ATAPI device on Controller 0, Port 1

Location type: Internal

SATA transfer rate: 1.5 Gb/s

Model: HL-DT-ST BD-RE WH10LS30

Serial number: K9ZA8AH3119

Firmware: 1.01

idata
Community Manager
90 Views

arcadioantrez: You are welcome. Thank you very much for providing that information. We will do further research on this matter, as soon as I get any updates I will post them on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
90 Views

arcadioantrez: I just received an update in this matter, based on the report you gave us, the SATA mode is set to AHCI, and for the Intel® RST and for a RAID configuration to work, it needs to be set to RAID.

 

Also, the version of Intel® RST that supports Windows® 10 does not support the chipset installed on your computer.

 

 

The best thing to do in this case will be to set the SATA mode to RAID, then re-install Windows® 8.1 or an older operating system and create the RAID from scratch.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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