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MWier2
Beginner
97 Views

I have a problem I have been unable to solve since I received my PC. I have 5 drives. But one is missing in the Intel RST utility. How do I get it to display all my drives?

 

 

 

 

 

 

 

 

 

 

0 Kudos
5 Replies
AlHill
Super User
56 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

W10 2004, W10 May 2020, W10 20H1, W10 19041 - A rose, by any other name, still smells.

MWier2
Beginner
56 Views

Thanks Al,

 

Can always count on the Auzie's to lend a hand! Here's the file.

 

 

n_scott_pearson
Super User Retired Employee
56 Views

All 5 drives are showing up in the ISSU report. Which one isn't showing up in RST? My guess is you are not seeing the GIGABYTE GP-ASM2NE6200TTTD, right?

...S

MWier2
Beginner
56 Views

Hi Scott,

 

Thanks for helping. Yes, your right!. But, I made a mistake in saying 1 drive is missing. It’s actually 2. The SSD doesn’t appear, but I wasn’t expecting it to. It’s one of the 6 tb Segate HDDs I’m concerned about.

 

A screen shot appears in the question details on the first post.

 

Why is that 1 drive missing in the RST Management page?

n_scott_pearson
Super User Retired Employee
56 Views

That I don't know. Post a capture from the RST tool and an updated report from the SSU. Also, there is a new tool that downloads from the Microsoft App store and is accessed from the Windows Start Menu. Have you tried that version?

 

....S

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