Hello JHuan220
Thank you for posting on the Intel® communities.
In order to have a better understanding of your environment, could you please confirm the following details?
1- Did you purchase the Intel® Optane™ memory separately? Please provide details:
2- Please confirm the exact model of the Intel® Optane memory module:
3- Is your system an Intel® NUC? Could you please confirm the exact model?
If you have an Intel® NUC please elaborate more on the details of the issue and provide the Intel® System Support Utility (Intel® SSU) report and attach it to this thread:
3.1- Download the Intel® SSU and save the application on your computer.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
3.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
3.3- To save your scan, click Next and click Save.
3.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Regards,
Andrew G.
Intel Customer Support Technician
