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Hello @elaine
Thank you for posting on the Intel® communities.
請注意，我僅能以英文支援您。我們可能無法轉譯附加到執行緒的螢幕擷取畫面。我已使用網路翻譯工具翻譯此回應，因此，可能有一些不正確的翻譯。
In order to check this further, could you please provide the following information?
1- Please provide more details regarding what the error is. Based on the description translated, we understand this is regarding "Intel fast-forward storage technology". Is this correct?
2- Could you please let us know the information, messages, and/or errors shown in the image you attached?
3- What are the brand and full model of the motherboard or computer?
4- Please provide a System Report for Intel® Rapid Storage Technology following the steps on the link.
5- Do you have an Intel® Optane™ Memory module installed on the system? You may refer to this link for steps on how to check this: How to Determine What Intel® Optane™ Memory Technology is in Your System.
6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
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Hello elaine
We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.
Best regards,
Andrew G.
Intel Customer Support Technician
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Hello elaine
We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andrew G.
Intel Customer Support Technician
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