Intel Optane MVMe SSD crashed

[bashar_qasim]

Hi Team, 

I have an Asus ZenBook Flip 15 Q538E with a core i7 processor. During a system update, the laptop accidentally turned off, which caused Windows to crash. Now I am trying to reinstall a new version of Windows, but I am facing issues.

The SSD is visible in the BIOS; however, it does not show up during the Windows installation process. Instead, the laptop only gives me the boot flash drive option, prompting me to create a partition. I removed the SSD to try and format it externally, and while the laptop recognizes the SSD in Disk Management, I am unable to format it.

I have also tried changing the BIOS settings on the laptop but ended up with the same result.

Is it possible to format the NVMe SSD using an external SSD docking station?
Or any other ideas, please! 

[Sreelakshmi1]

Hi Bashar_qasim,

Greetings!

Thank you for posting in Intel community forum. To assist further, kindly confirm the complete model name of the SSD.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi Bashar_qasim,

Greetings!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi Bashar_qasim,

Greetings!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups.

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best Regards,

Sreelakshmi

Intel Customer Support Technician