Intel RST - Platform not supported error

MGerc · ‎09-01-2018

I had Intel RST 15.2.0.1020 working perfectly for two years but suddenly it stopped working with an error that my PC needed to be restarted or RST reinstalled. Since restart didn't fix the problem I tried to reinstall it but get the following error "Platform not supported". The only version I was able to install was 12 but that doesn't recognize my existing arrays or drives. I attached the logs for 15.2.0.1020. Please suggest how I can fix it. I'm on Windows 7 Professional and my mother board is AsRock z77 extreme4.

idata · ‎09-03-2018

Hello marting456,

I understand that you are currently experiencing problems with your Intel ® Rapid Storage Technology after the restart and reinstall.

Regarding this, in order to best assist you, I will need more information from your system, please provide me with an Intel ® System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

Regards,

David V

MGerc · ‎09-04-2018

Thanks. I think I found the problem. My bios reset the sata mode to AHCI and once I set it to RAID the latest Win7 RST installation worked.

idata · ‎09-04-2018

Hello marting456,

Thank you for your response.

I am really glad to know it is working now. If you need any more assistance do not hesitate to reply for further help. I will proceed to close this request for now.

Regards,

David V