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LLope32
Beginner
322 Views

Intel Rapid Storage Technology Removing intermittently my HDD

Hello,

 

I've been using a new Acer notebook and the most annoying thing is the Intel RST. I've tried almost everything I could find, also, my issue is something near these posts:

 

https://forums.intel.com/s/question/0D50P00004ZN0tpSAD/sata-available-disk-removed?language=en_US

 

https://forums.intel.com/s/question/0D50P00004NZVJk/intel-rapid-storage-technology-sata-disk-removed...

 

https://forums.intel.com/s/question/0D50P00004NZVJkSAP/intel-rapid-storage-technology-sata-disk-remo...

 

The factory setup is using a RAID array and well, my Windows is in the SSD (128gb) and my files is in the HDD (1tb). In normal use conditions the HDD keeps being removed and detected.

 

I need urgent help.

 

I'm attaching:

SystemReport.txt from Intel RST 

Screenshots of the notifications

Intel logs

System Support Utility scans while the HDD is working and while it isn't.

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3 Replies
Alberto_R_Intel
Moderator
120 Views

LLope32, Thank you for posting in the Intel® Communities Support.

 

For this specific scenario, in order to try to fix this problem, we recommend following the steps showing in the link you gave us previously, those are the 2 options that we suggest to try for this matter:

https://forums.intel.com/s/question/0D50P00004ZN0tpSAD/sata-available-disk-removed

 

If the problem persists after trying those steps, based on the fact that the manufacturer of the computer has the option to do all kinds of customizations to their products, the next thing to do will be to get in contact directly with them so they can to provide further assistance on this matter:

https://www.acer.com/ac/en/US/content/support

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
120 Views

Hello LLope32, I just wanted to check if the information posted previously was useful for you and if you were able to get in contact directly with Acer to report this scenario?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
120 Views

Hello LLope32, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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