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ARudd
Beginner
215 Views

Intel driver update system tray says I need new Rapid Storage 17.8. Installation from 17.2 to 17.8 fails. "This platform is not supported". How do I install?

i5-7400 cpu, Intel H170, RAID0 Stripe. Attachments.

 

How do I install and clear this error out?

0 Kudos
6 Replies
AlHill
Super User
65 Views

What version of W10? 1909?

 

Doc

 

ARudd
Beginner
65 Views

Alberto_R_Intel
Moderator
65 Views

ARudd, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem persists and if you need further assistance with this matter?

 

If you do need further assistance, please provide the SSU report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

And the Intel® RAID Report, to attach the reports, once you choose "reply" select the "clip" icon on the lower-left corner.

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Alberto_R_Intel
Moderator
65 Views

Hello ARudd, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

ARudd
Beginner
65 Views

No further assistance.

 

Tried again and it worked! No clue what changed

Alberto_R_Intel
Moderator
65 Views

ARudd, Thank you very much for letting us know that information.

 

Perfect, excellent, it is great to hear that now the Intel® Driver and Support Assistant application is working properly.

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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