Matrix Manager on Windows XP hardware requirements

[btaylorh]

Good afternoon. I am currently replacing a PC that runs one of our machines. The old system had a RAID 1 setup running Intel Matrix Manager. It appears as thought the chipsets on the motherboard would support Matrix Manager. The Matrix Storage Console software is installed on the computer. However, I do not believe there are any drivers or anything installed as it does not show up in the boot up sequence and I get "A plug-in did not provide a page for the selected device" and "A plug-in failed to load" errors when I open the management software in Windows. I also did not see anything in the BIOS.  Is it possible to enable Matrix Manager in the absence of all this?

[JeanetteC_Intel]

Hello btaylorh,

Thank you for posting in Intel Communities.

I'll check on this query and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[btaylorh]

Thank you for your reply. Here is some additional information on the system if it helps:
IDE ATA/ATAPI Controllers
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801 GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Processor
Intel(R) Celeron(R) M CPU
440 @ 1.86GHz

Thanks!

[JeanetteC_Intel]

Hello btaylorh,

Good day.

You may check and follow the steps regarding Matrix Manager listed in the following links below:

• https://www.intel.com/content/dam/support/us/en/documents/chipsets/imsm/sb/8_x_raid_ahci_users_manual.pdf
• https://www.intel.com/content/dam/support/us/en/documents/chipsets/imsm/sb/imsm_reference1.pdf
• User Guides for Intel® Rapid Storage Technology, Intel® Matrix Storage Manager, Intel® Matrix Storage Console, and Intel® Application Accelerator

Please also ensure that RAID is enabled in the BIOS. Sometimes, the RAID option might be under a different menu or sub-menu, so it’s worth thoroughly checking the BIOS settings. Therefore, I highly recommend contacting your system manufacturer support or OEM.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[ACarmona_Intel]

Hello btaylorh,

We would like to know if you have any questions regarding the recommendation that we have provided.

If so, kindly inform us, as we would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello btaylorh,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician