I have an issue with a new Win10x64 workstation based on an AsRock Z390 Taichi Ultimate, with 9900k. The OS is on an NVme SSD (AHCI setting in BIOS) and i have a Seagate ST2000DM006 with the latest firmware (CC26) for data.
After the system shuts down the HDD depending on the time specified in windows power settings, when i try to access the disk again, the system freezes and stutters for some seconds. If i disable the setting in windows power options or uninstall Intel RST and use the Win10x64 default SATA drivers the issue dissapears.
I have tried all available Intel RST drivers versions:
- 18.104.22.1689 (supplied with my motherboard disk)
- 22.214.171.1249 (the latest available from Intel).
and the issue persists.
I also contacted AsRock and Seagate and they asked me to contact Intel since the disk or motherboard have no problems..
Hello, here is the requested data:
• Board information: AsRock Z390 Taichi Ultimate
• Board BIOS version: 4.00
• RST Pre-OS version: ?
• RST OS version: 126.96.36.1999, 188.8.131.520 and 184.108.40.2069
• Windows version: Windows® 10 64 bit
• SATA Mode (AHCI/RAID): AHCI
• RAID configuration: ?
in my previous attached txt i have both the requested reports in a single file. I attach again the RST report in any case.
There is no RAID configuration, the setting in BIOS is AHCI and i have no RAID builds, all 3 drives are single AHCI drives.
About the RST Pre-OS version, how can i check what version is installed?
i have tried changing the setting of link management at the IRST options but it made no difference.
Contacting AsRock was the first step i took. Asrock asked me to check the following among others trying to resolve the issue:
- Link state power management at windows pci express power settings.
- SATA Aggresive link power management at BIOS.
- Uninstall RST and check with windows 10 integrated storage drivers.
The last step fixed the issue. But i want to create a RAID array in this workstation so uninstaling RST is not a solution for me.
After Asrock i contacted Seagate in case it was a HDD's firmware issue, but after numerous emails they asked me to contact Intel.
Now you ask me to report the issue to AsRock again.
Do you think it is a hardware issue with my motherboard or with the BIOS? Since the issue occurs only when using any version of the Intel RST drivers and dissapears completely when using the Win10 storage drivers, isn't it safe to assume that Intel drivers are the cause for it? If you still think i should report the issue to AsRock again is there and tecnical info you could give me so that they locate the issue?
i have not tried switching the system to RAID mode and reformatting, since i want to make sure that the issue with the Seagate HDD is resolved before proceeding.
The workstation is custom built by me for our company and no OS is preinstalled..
No i have not tried to switch the system to RAID mode, i want to make sure first that the issue is resolved and after that i will try the RAID setup.
I have also opened a case with Intel support in case they could examine the issue more.
I switched my system to RAID mode using the latest 17.20.1009 RST drivers and the short freezes/stutters occur again.
If i uninstal RST or remove the Seagate drive from the system the issue dissapears, exactly as in AHCI mode.