howdy! first post to this community. thanks in advance for your consideration.
After a disk failure, my raid 10 changed status to "degraded." I had 2 replacement drives ready to go, i should note they are a newer model number of the original raid hdds but same stats. I removed the problem drive with serial number listed in IRST. I added one of the replacement hdds and I see it as non-Raid member in Option ROM on boot and then I can see it as "available" outside the raid 10 group (picture 1). leads me to my first question, do i have to make the new disk a raid member? if so, how do i do this? I cannot do this in option rom, presently i can only set non-raid status or delete the raid volume.
if i navigate in IRST to disk management and select the raid, I find the "rebuild to another disk option" (pic2)
however if i click it and select the replacement hdd assign to port 3 - nothing happens. i let it sit for a day thinking maybe status might refresh, but nothing. (see pic3) can someone please help me understand why it won't rebuild?
also, is it safe to update IRST via .exe installer while the raid is in the degraded state?
evga z97 ftw mobo
option rom ver is 18.104.22.1680
IRST ver is 22.214.171.1242
original hdd config: 4x500gb sata hdd (WD5000AADS) one of these failed
replacement hdd: 1x500gb sata hdd to replace failed disk (WD5000AVDS)
Well advised Doc! Files i cannot lose are on this raid10 & 2 diff externals. I also have a disk image from 3 weeks ago pre-degrade on another external. yet this brings me no comfort :S gotta stay frosty
I understand. The good news is you have a way to recover your data. You would be surprised how many RAID users do not.
One of the intel support staff will be able to assist you.
Thank you for joining the Intel Community Support.
I would like to get some information about your system. Please run these tools and attach the reports.
1. Run the Intel® System Support Utility. Follow these steps.
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
4. Attach the report to this thread.
2. Intel® RST report.
1.Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2.Click the Help icon.
3.Click the System Report icon.
Thank you for your reponse.
There are two ways of rebuilding a degraded volume (Please see attachment)
If you are not able to rebuild it, you can also follow these steps:
1. Uninstall current version.
2. Restart your computer.
3. Install the following version
I completed the following:
The uninstall procedure you provided.
Initiate rebuild, following the procedure you provided in the previous attachment.
Again, as I described in my initial post. After several hours, I see no evidence in Intel RST Status or Manage windows to suggest the rebuild is in process. See attached pic4.jpg
Also, as with my initial post, in the Option ROM I am still unable to add the port 3 disk as a member disk.
I was reviewing the Intel® RST report attached, and I was wondering if you have another replacement drive with the same or higher capacity than the disks already on the array. If you do, you can use it to know if you are showing any rebuilding options. Keep in mind that this is just for testing purposes.
Also, please attach a picture of the Disk Management.
Winlogo key + x > Disk Management.
Were you able to test the drive with the same or higher capacity than the disks already on the array?
Please let me know if you need any further assistance.
I apologize for the delay.
Yes, I tested swapping out the replacement drive with a second 500GB HDD (WD5000AVDS). I don't have any larger drives right now to test.
Again, I am not able to rebuild in Option ROM or RST.
I notice both of the replacement HDDs (WD5000AVDS) are displayed as approximately 0.5GB smaller than the installed HDDs (WD5000AADS). That's pretty frustrating if that is the problem, because I bought 500GB drives to replace 500GB drives.
I can attach an image of disk manager later today.
I am sorry to hear that you are still unable to rebuild the array in your system. Please allow me to do further research about this issue.
Could you please attach the report when using the replacement hard drives you purchased?
Also, please attach the image of Disk Manager when you are ready.