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MUllo
Beginner
497 Views

¿Por qué la memoria intel optane no es compatible con mi notebook? (Me aparece el error: 0xa008002d)Siendo que cumple con todos los requisitos.

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Al ver que mi intel optane no estaba funcionando decidí instalar Intel CAS y al parecer mi memoria optane fue detectada por el software para ser utilizada como memoria caché. Mi otra pregunta es, ¿Intel Cas utilizada la ssd intel como una caché no volatil al igual que el software Memoria intel optane?

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1 Solution
Santiago_A_Intel
Employee
55 Views

Hi MUllo,

 

Thank you for contacting Intel® SSD support group.

As we understand, you need assistance with your Intel® Optane™ Memory. Please refer to the information below:

 

Based on the  Frequently Asked Questions for Intel® Optane™ Memory  Please follow this link for further details on Intel® Optane Memory:

 

Error Code: 0xA008002D

Error Enabling Intel® Optane™ Memory

Unsupported System BIOS or System BIOS is set in Legacy Mode.

Contact your BIOS vendor for the latest version and support.

 

https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-m...

 

Please take in account the following information extracted from link above:

 

"Your BIOS doesn’t support Intel Optane memory or your BIOS mode is in Legacy Mode"

Action:

  • Confirm your system has the proper capabilities (Intel Optane memory-capable) in the BIOS to support Intel Optane memory with your BIOS/Platform vendor.
    • If the platform is Intel Optane memory-capable, make sure that the latest BIOS is installed:
      • Backup all files on your system.
      • Update the BIOS.
      • Make sure that the SATA controller is still set to RST Premium and Remapping is still enabled after the update (full configuration details).
  • UEFI is required for Intel® Optane™ memory support. If the Boot mode in the BIOS is set to Legacy, or CSM enabled, enabling system acceleration will not work. When an operating system installation occurs while in Legacy mode the partition structure is MBR, which is not supported. A GPT partition structure is required, which is created when the operating system is installed when in UEFI mode.

 

We hope you find this information helpful.

 

We will be looking forward for your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
Santiago_A_Intel
Employee
56 Views

Hi MUllo,

 

Thank you for contacting Intel® SSD support group.

As we understand, you need assistance with your Intel® Optane™ Memory. Please refer to the information below:

 

Based on the  Frequently Asked Questions for Intel® Optane™ Memory  Please follow this link for further details on Intel® Optane Memory:

 

Error Code: 0xA008002D

Error Enabling Intel® Optane™ Memory

Unsupported System BIOS or System BIOS is set in Legacy Mode.

Contact your BIOS vendor for the latest version and support.

 

https://www.intel.com/content/www/us/en/support/articles/000024113/memory-and-storage/intel-optane-m...

 

Please take in account the following information extracted from link above:

 

"Your BIOS doesn’t support Intel Optane memory or your BIOS mode is in Legacy Mode"

Action:

  • Confirm your system has the proper capabilities (Intel Optane memory-capable) in the BIOS to support Intel Optane memory with your BIOS/Platform vendor.
    • If the platform is Intel Optane memory-capable, make sure that the latest BIOS is installed:
      • Backup all files on your system.
      • Update the BIOS.
      • Make sure that the SATA controller is still set to RST Premium and Remapping is still enabled after the update (full configuration details).
  • UEFI is required for Intel® Optane™ memory support. If the Boot mode in the BIOS is set to Legacy, or CSM enabled, enabling system acceleration will not work. When an operating system installation occurs while in Legacy mode the partition structure is MBR, which is not supported. A GPT partition structure is required, which is created when the operating system is installed when in UEFI mode.

 

We hope you find this information helpful.

 

We will be looking forward for your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

Santiago_A_Intel
Employee
55 Views
Hi MUllo, Thank you for contacting Intel® SSD Support. This is a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation
Santiago_A_Intel
Employee
55 Views
Hi MUllo, Greetings from Intel® SSD Support. This is a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation
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